I am having a problem with trying to change my WiFi connection with NO help from support. The person I spoke with on the phone did not even know the Base Station can use WiFi now.
My issue is with trying to change the WiFi. I bought a new router/hub and each time I go through the steps to configure it, it reverts back to looking for my old WiFi and this is even after I do a hard reset of the base station. I connect via ethernet line, input my new router info into the WiFi connection, disconnect the ethernet and boom, it goes back to looking for the old WiFi. Something is clearly wrong with the software/app. At first I will see my new WiFi info under the WiFi settings but after I click into it and try to reenter the password, it says “Failed” and then going back to Device Settings, it now shows the OLD WiFi.
I tried also setting up via my older iPad that uses 2.4ghz knowing that Wyze only works with that connection.
Any help would be great since Support was zero.