Can't get past the solid yellow light

support

#1

I received the V2 unit today and set it up on my home network. I upgraded the firmware and the cam worked fine for about 6 hours, until I unplugged the unit to reposition the camera and add the extension cable. I proceeded to plug the cable back into the camera and nothing…just a solid yellow light.

I unplugged and plugged back in…the camera clicks and displays solid yellow after about 15 seconds the blue light flashes and then goes back to yellow. Every few minutes the camera clicks, but the light remains yellow.

I tried resetting by holding the reset button for 20, 30 , 40 seconds and still solid yellow.

Am I doing something wrong? or is the camera toast?

I have another V2 camera on my network and it works fine.


#2

Is there a microSD card in the camera? If so, try removing it and then resetting the cam.


#3

I have this EXACT issue. Any solution?


#4

Return & replace.


#5

Same here, one worked one had trouble, the reset worked for me, so far.


#6

I too have the same issue. No SD card. Tried to reset. Any other solutions?


#7

Please contact support@wyzecam.com, you most likely have a bad unit.


#8

Make sure the phone you are using to set it up is on the 2.4GHz wifi network and not on 5GHz…Worked for me…Good luck!


#9

Same issue! Did you find a resolution?


#10

Was working fine for a day after upgrade. Tried to move unit a few feet away to permanently install, disconnected power plug, unable to reconnect at the new location, waited and waited still nothing. Solid yellow light even after taking out SD card, re-set numerous times, etc etc.


#11

If you did factory reset (hold setup button for 20-30 seconds) and that didn’t work, you may want to try to re-flash the firmware:

https://www.wyzecam.com/forums/topic/flashing-your-wyzecam-v2-firmware/

https://www.wyzecam.com/forums/topic/perpetual-flashing-yellow-light/#post-122968

Otherwise, you’ll need to file a support ticket for this camera.