I am only posting here because I honestly don’t know what to do, given that Wyze does not have a customer service phone number.
I had contacted them about processing a return/refund the day I actually received the product. Heard nothing.
So I put in another request, about a week later. Heard nothing for about three more days, then finally got a response asking for information (that I had already entered into my trouble ticket but whatever…). I responded immediately.
Then, about a week later, I got a bot response that “we haven’t heard from you regarding our email; do you still need assistance.” Uh, yeah. So I responded AGAIN.
I have now responded SIX TIMES. With still no response from them. I am thinking they are running out the clock on the 30day return policy, which irks me no end. (and, yes, I will fight them tooth and nail, since I have email documentation of my responses).
Does anybody have any idea on how to circumvent the bot system and actually get hold of a human at Wyze?
Thank you –