Can't get a response regarding my product return

Cameras
#1

I am only posting here because I honestly don’t know what to do, given that Wyze does not have a customer service phone number.

I had contacted them about processing a return/refund the day I actually received the product. Heard nothing.

So I put in another request, about a week later. Heard nothing for about three more days, then finally got a response asking for information (that I had already entered into my trouble ticket but whatever…). I responded immediately.

Heard nothing.

Then, about a week later, I got a bot response that “we haven’t heard from you regarding our email; do you still need assistance.” Uh, yeah. So I responded AGAIN.

Heard nothing.

I have now responded SIX TIMES. With still no response from them. I am thinking they are running out the clock on the 30day return policy, which irks me no end. (and, yes, I will fight them tooth and nail, since I have email documentation of my responses).

Does anybody have any idea on how to circumvent the bot system and actually get hold of a human at Wyze?

Thank you –

#2

Hello @julia I am sorry you are having trouble contacting WYZE, I will see what I can do about pushing this up to someone who can resolve it but I also thought I would give you the phone number

Wyze Customer Support
1 (206) 339-9646
Available Monday - Friday 5 am - 6 pm PT
Saturday 8 am - 4 pm PT

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#3

Thank you. Very kind of you - I appreciate it.

1 Like
#4

My suspicion is that we aren’t receiving your reply emails for some reason. May I please have that support ticket number so I can check?

In the meantime, using that phone number will be the best way to get in touch with us to get around this problem.

#5

Very frustrating, to say the least. Especially when I believed that to be the only method of communication.

I did figure out that the trouble ticket could be found under my user account, so I was able to update it there, and my return is now on its way back to Wyze.

I’ve saved the phone number for future needs (hopefully I won’t need it).

Thank you.

#6

Julia, do you mind if I ask you how long it took before your return was processed after you dropped in the mail? I took mine to the post office 10 days ago and I don’t see anything about it in my Wyze account and I haven’t received any emails about it from Wyze either. I’m just wondering if it’s normal for there to be no acknowledgement of having at least received the package by now.

Janet

#7

I had to go back and look because I do remember a big delay between when I returned the product and when I got a refund. Sure enough, there was NO contact from Wyze at all – the only reason I knew they had received the return was because I put a tracking number on it. I contacted support, supplied them with the tracking number/proof of delivery and had to keep on them to get me the refund. I think maybe three email conversations later, the refund was finally completed…

1 Like
#8

Thanks very much for replying and giving me that feedback! Dang, I wish I had used tracking! I can’t believe it didn’t occur to me. I’m glad you finally got your refund but it’s too bad that it took so much effort. I started a separate thread about this and someone suggested I submit a ticket. I think I will do that in a few days. On Tuesday, it’ll be 2 weeks since I put the headphones in the mail, and I keep forgetting about the mail delays.

Janet