Can't get a response regarding my product return

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#1

I am only posting here because I honestly don’t know what to do, given that Wyze does not have a customer service phone number.

I had contacted them about processing a return/refund the day I actually received the product. Heard nothing.

So I put in another request, about a week later. Heard nothing for about three more days, then finally got a response asking for information (that I had already entered into my trouble ticket but whatever…). I responded immediately.

Heard nothing.

Then, about a week later, I got a bot response that “we haven’t heard from you regarding our email; do you still need assistance.” Uh, yeah. So I responded AGAIN.

Heard nothing.

I have now responded SIX TIMES. With still no response from them. I am thinking they are running out the clock on the 30day return policy, which irks me no end. (and, yes, I will fight them tooth and nail, since I have email documentation of my responses).

Does anybody have any idea on how to circumvent the bot system and actually get hold of a human at Wyze?

Thank you –

#2

Hello @julia I am sorry you are having trouble contacting WYZE, I will see what I can do about pushing this up to someone who can resolve it but I also thought I would give you the phone number

Wyze Customer Support
1 (206) 339-9646
Available Monday - Friday 5 am - 6 pm PT
Saturday 8 am - 4 pm PT

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#3

Thank you. Very kind of you - I appreciate it.

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#4

My suspicion is that we aren’t receiving your reply emails for some reason. May I please have that support ticket number so I can check?

In the meantime, using that phone number will be the best way to get in touch with us to get around this problem.

#5

Very frustrating, to say the least. Especially when I believed that to be the only method of communication.

I did figure out that the trouble ticket could be found under my user account, so I was able to update it there, and my return is now on its way back to Wyze.

I’ve saved the phone number for future needs (hopefully I won’t need it).

Thank you.