Can't connect to Wyzecam on my own phone

I can’t connect to my Wyzecam from my phone, but, my husband can share with me from his. Any idea what I need to do to be able to connect my camera to my phone?

Hard to say without much more info about where you’re running into trouble. Here are some setup troubleshooting articles:


If you already have it set up but cannot connect, here’s the connectivity troubleshooting guide:

If that doesn’t solve it, keep in mind that this is primarily a user-to-user forum. If you don’t get help here from the community, file a support ticket, preferably from within the app while the bad camera is selected. That will ensure that the logs are captured. You might want to submit the ticket right away because there’s somewhat of a backlog. You can always let them know it’s already resolved when they contact you.