can't connect to cam on other wifi

support

#1

Hi! I recently I install my pan cam love it! for the price its very nice! but! It work fine on my house wifi and on my cell phone data, but when I try on the wifi at work or at the gym camera can’t connect! after about 2 or 3 try I can’t even connect with the data. last time I had to cut the power on the cam. any tips to fix this? hope its fixable cause we travel a lot and I bought this cam for my garage to look a my toys while I travel :stuck_out_tongue:


#2

Probably an issue with certain ports not being open on the remote wifi you’re using. Your best bet would be to file a support ticket from within the app just after this happens. This will send the logs to Wyze so they can try to see what’s happening.