I have put in a ticket with support but hoping that someone can help me out. I bought two of these cameras and I only have one in use at this time. I was testing motion detection and then ran a IFTTT widget to upload video to the cloud once an hour.
I can’t view any videos at all. At first, I thought it was because they haven’t uploaded yet but if I go back days, none of the videos actually are accessible. I get the error message:
“The video clip doesn’t exist in the cloud or is still being uploaded. Please try again later.”
This is 2 days after the event. I can remote view the camera without issues but I don’t have an SD Card in the camera (yet).
It is like my AWS account was never provisioned. Before messing with IFTTT, I had 12 or 13 videos that generated off of motion but can’t be viewed. It really hinders a new user who is relying on the cloud to view the videos. It is the reason I haven’t unboxed the second camera.
If that doesn’t solve it, keep in mind that this is primarily a user-to-user forum. If you don’t get help here from the community, file a support ticket, preferably from within the app while the bad camera is selected. That will ensure that the logs are captured. You might want to submit the ticket right away because there’s somewhat of a backlog. You can always let them know it’s already resolved when they contact you.
I submitted a ticket 2 days ago but not from the app. I can access the camera remotely and view the live stream without any issue. I guess I will just wait for support to get through the backlog.
I actually figured out this is specific to my phone and Android version. If I load the app in Bluestacks, it works every time.
AT&T LG G6 running Android 8.0. I’ve granted the app storage and mic permissions. At one point, I granted system access permissions and still have the same issue.
