I have a ticket number from Wyze: 1215948 and Log submitted: 200213. I was informed that I would need to put the Prod release of the app on my phone capture the logs again and then respond to the email with the ticket number. Guess you really cannot open a ticket if you are testing the Beta Releases for Wyze. Not a huge issue as I still got a ticket number. I also want to say, I had no issue dealing with Wyze Support and fully understand that the primary support if for Prod systems. Richard from Wyze support was pleasant to deal with and appropriately told me where I can post the information - which I already do.
App Version: v2.20.3
V3 FW: 18.104.22.168
Doorbell FW: 22.214.171.124
CamPlus is on all my outside Camera’s except the WCO camera’s
Now here is the issues:
The Lawn Service came today to mow my lawn. The Camera’s were Alerting me as expected. I opened the App and looked at the Events tab and there were a number of Camera’s in LIVE Recording mode. I then went to the Home Tab and the and clicked on My Driveway Camera and it simply spun and never connected, I clicked on my Doorbell Camera and same thing happened. I went back to the Events tab and kept refreshing to see when the recording stopped and the time was provided along with the Tag for the Event. Once it cleared, I went back to the Home page and clicked on the Driveway Camera and it loaded without issue, checked the Doorbell and the same, started without issue.
Note: I have a couple of Eufy Camera’s I am in the process of removing as well, so the Video will show EUFY Notifications. But Let me say, the Wyze was notifying as it should, so don’t read into this and assume Eufy was doing better.
Also Note: if I clicked on the actual Live Event, it was able to load and play the event. My assumption is that it was LIVE since it said it was LIVE. If I moved the time slider back to the beginning it would play from the start. So there is a work around, but the default action is to go to the LIVE Feed and not the LIVE EVENT.
Image 1: This shows the Multiple Live Event Recordings
Image 2: When I finally got connected, but LIVE event recording was still happening, the Stream went to 0 Kbps
Video 1: Showing what I experienced when LIVE Event is being recorded. Note: The Network unstable is a misnomer, I think it is a standard message as my network was stable. At the end of the Video, I scrolled up and showed the Porch was still in LIVE event Mode.