Cannot create new rule - WYZE app does not recognize my WYZE cameras

Last night my Samsung Galaxy 7 Android phone automatically updated my WYZE ap to v 2.5.28.

I lost my shortcuts. They’re now ‘rules’.

When I try to create a new rule, I get an error message saying “There are no devices to support the smart serices.” Yet I can view both cameras and view streaming video as they both still show on my home screen in the app.

In addition, all of my previously recorded events are missing from the calendar and I get an error message at the bottom that reads ‘failed’ when trying to read the events log.

In addition , I lost my share to my neighbor for one of the cameras.

There appears to be some kind of outage right now. Decent chance that’s why.

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I am not a big fan of our shortcuts being removed. I had them perfectly set up for a “Away”, “Night”, and “Home” setting so that I could select as desired with one click of a button. Really hope the Wyze team brings back our shortcuts.

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Those are the exact same shortcuts that I had saved! :-/

My First Response here since I just purchased 8 new cameras a couple days ago. Updated the firmware set them all up created my shortcuts getting ready to leave town and everything went South last night just like you same response as you got except manual panning it’s extremely slow but I can’t set any notifications either or any of these new rules. How disappointing after purchasing 11 items just recently. Might be used for target practice… hope not!

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Shortcuts appear to be back now. Hopefully permanently. Whew!

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Not back for me yet on android even after restart.

Curtis, we’re back up here for about 30 minutes or more in Illinois. Do still have very slow manual panning a video and one camera, one that works so well, it’s not getting the video feed so that’s another new development. I think situation is shaky. After 24 years of it experience I’d love to deploy A system that wasn’t dependent upon third-party and remote servers. The last layer is the better I found in development.

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My events have shown up again. And I can add
New rules and shortcuts.

Interesting. I am on Android too. Galaxy Note 8 through T-Mobile.

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Similar issue for me this morning - I sent a support email and before they responded I now have access to my shortcuts and can again save my settings - I appear to be back to normal. If that indeed was an outage then that will leave a lasting impression on what to expect. Its been pretty much flawless for me testing my single camera for the past few months. I am still considering expanding even with this hiccup.

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Curtis, sounds like you’re in the dead zone there somewhere. Don’t know how spotty this problem is.

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