I got a robot vacuum Christmas. At first it wouldn’t connect to the Internet, but then it did. It worked fine until today after I cleaned out the dust bin and brush and moved it to another floor. I tried the setup process 5+ times, but it doesn’t work.
More specifically
- I open the Wyze app 2.27.33 for Android and pick the device
- I see “your vacuum is offline”
- I click the help
- I repeat the pairing process
- After connecting to the vacuum’s network, I go back to the app
- It sits there for maybe 5-30 seconds
- Android tells me “wifi disconnected”
- I reconnect my phone to my normal wifi
- I name the vacuum and skip through the setup (e.g., sharing) and info (e.g., keep space around the charger)
- Vacuum is still offline
I tried my normal wifi network (TP-Link with multiple access points, 2.4Ghz+5GHz) and an alternative (single router 2.4Ghz). Neither works.
I tried a factory reset too (after uploading a diagnostic log), but that didn’t help.
Before it failed, the vacuum was on the latest beta firmware. App shows version 1.6.173.