Cannot Add Camera for use with subscription

New camera updated to latest firmware. When I signed up for cloud subscription and try to add camera it says it needs to update to latest firmware before I can add it, which it already has.

Hello @kp5193 and welcome to the community.

Could you tell me what firmware version you are on?

4.9.5.111

I checked for an update but it said that was the latest version.

I would get in touch with support on this