Cannot access when on external network

[Loki]

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Service Issue on 11/24 - Can not view live stream outside of local network

Update: 11/29 1:00AM PST - After few days of monitoring our metrics, we are confident calling the issue resolved. Both our CS team and internal metrics show that we are back to normal business as of 11/28. Root cause of the issue: Our service provider made a service upgrade intended to better support the US market. However, during the deployment there was a bug introduced into the system which caused camera login failures for Wyze Cams. That caused connection outside the home network to fail si…