Can you record only locally and not to the cloud?

Have you checked to make sure that camera is running the latest firmware? I remember reading something about a similar issue that they fixed through firmware a few months ago. If your camera is still running old firmware, you might not have the necessary patch.

If everything is up-to-date and it’s still happening, you should definitely submit a support request. I’m sure they’d want to look at your logs to figure out what’s happening because it shouldn’t be doing that.