I just want to point out that this should not have anything to do with the SD card or the night vision mode. The Take Photo button saves a still from the live stream to the local Wyze album and does not (normally) interact with the SD card. It may, however, be related to firmware or app version.
That said, the proper way to deal with this issue it to submit a support ticket. If Wyze gets enough tickets on the same topic, that is how they become aware of any widespread issues. If you file a support ticket and are not getting an adequate response, then post the ticket number here and we can try to get it escalated.
It’s not a big deal and I have had a ticket for almost a year. Never did get resolved. I think it’s one of those sporadic things that are near impossible for tech support to diagnose or address.
I thought so too. But now that I am actively looking ALL my Wyze cameras have episodes of being unable to take pictures. None have issues with event recording to the cloud or streaming video both locally or when I am out of the house. And SD card recording also works just fine. Very odd. Not fatal certainly but annoying.
@sammyb when take pictures failed, could you help to submit a feedback in Account-> Help & Feedback → Submit a Log, please help to add my email address “schen@wyze.com” in the to list. We could check what happens in the backend from the log.
BTW, there is a known issue, when viewing the playback, and playback is pause, you will not be able to take photo at that time.
@rbruceporter thanks so much for the log, for the log we found the take photo failed could be related to screen too dark, we have some algorithm that prevent to take a all black picture, if it is possible, could you take a try for this version of app and see if it could resolve the issue when the scene is too dark. http://d.6short.com/appts
And this fix will also be available in next release app.
, We will also check for that.
