Can’t log on once memory chip is inserted

support

#1

camers workers great, But when I insert the memory chip, the camera will not log on. It use to work fine. Any ideas? The chip is fine in my computer.


#2

I would click the Support link at the top of this page and run through the troubleshooting section. If that doesn’t do it, and if you don’t get other help here from the community, file a support ticket, preferably from within the app while the bad camera is connected so that the logs are captured. You might want to submit the ticket right away because there’s somewhat of a backlog. You can always let them know it’s already resolved when they contact you.