Can not view recorded events from the cloud

I just set up 2 cam outdoor cameras yesterday and everything was working great. Decided to subscribe to Cam Plus to give me more record time. Now I am not getting notifications when there is a motion event. When I click on a new motion event, which it is showing new events on the events tab, I get an error message that reads: “Error code 05 failed to fetch the video from cloud.”
Any ideas on what the problem is?
Thanks!