Can not find specified network name


#1

I just got my device. I was able to connect to the camera the first time. I did an firmware upgrade and then had to re connect the device. Not i am getting the error “Can not find specified network name”.
I checked the network many times and everything is correct. I can even see it trying to connect on my router.
I have tried a factory reset. Does anyone else have an ideas?


#2

If that doesn’t solve it, keep in mind that this is primarily a user-to-user forum. If you don’t get help here from the community, file a support ticket, preferably from within the app while the bad camera is selected. That will ensure that the logs are captured. You might want to submit the ticket right away because there’s somewhat of a backlog. You can always let them know it’s already resolved when they contact you.