Anyone has any solid solution on this one? It looks as if like Wyze is trying to force their customers their upgrade to V3. I bought a 5 CamPlus licenses and assigned 3 licenses to V3 and 2 licenses to V2.
And this issue only happen on my V2, it’s working perfectly fine on my V3. The notification shows videos were captured but unable to play with the error message.
Initially I did a powercycle and now i added a smart plug to powercycle my V2 devices everyday. It solved the issue for a moment, maybe less than an hour that i am able to play the CamPlus recorded video, but after that the issue comes back.
I also did remove V2 from CamPlus, and then reassign the V2 cam back to CamPlus, it worked for less than 30mins and issue came back.
I also did a factory reset, and readd my V2 device back to the app. Same result, it worked for a moment, and the issue returns after about an hour.
I sent multiple complaints email and submit a log to Wyze, but not getting many helps there. I am trying to ask for a refund, but not being entertained as well.
To me, it’s an unfair business treatment for Wyze to do that to their loyal customers that they are acting as if they tried to force their customers to upgrade to V3. I hope this isn’t the case, and the team can help to provide a solid solution to the community who trusted them in the first place.