I have several CamOutdoor cameras, all on CamPlus Lite and functioning fine, as well as 2 CamOutdoor cameras on CamPlus. Everything working fine, no issues!
I recently added an additional Cam Plus license and assigned it to one of my cameras. That camera now is not recording video, just a still photo when an event is triggered. All settings are correct for event recordings, no firmware update required.
If I remove the Pro license from that camera and put it back on Lite, it records video as normal. What could be going on that is making it so the Pro license is only delivering stills for just this camera? Thanks for any insight!
Mod Edit: Changed to reflect proper subscription user is referencing.
Thank you! I just followed those steps, and it’s still only recording a still. When I click on the ‘help’ button found under the still photo, it says “Failed to upload”, so I guess the next step would be to submit a log and see if we can figure it out that way? The other cameras attached to the same base station are uploading their videos just fine. :-/
Small update. Tried waiting a day to see if it resolved on its own (it didn’t). I contacted Wyze chat today and they suggested I power cycle the base station, which didn’t help, either. Waiting to hear back from support. I have sent a log in to support but afaik an engineer hasn’t been assigned yet. My ticket is #2309306.
Yes, if I unassign the Plus license and move the camera back to Lite, it records and uploads videos with no issues. It’s only when I put the Plus license back on the desired camera when I’m having the issue. Thank you!
It appears that Cam Plus Pro is NOT compatible with any WCO.
I’m not really sure how you have 2 WCO on CP Pro that are working???
I apologize as I did not even catch the fact that these were WCO on CPPro. I read the CamPlus in the topic header title and never even realized you clearly stated CamPlus Pro in your original post.
Will Cam Plus Pro be available on all Wyze Cams?
August 10, 2022 19:07
Most Wyze Cams, except Wyze Cam Outdoor.
Cam Plus Pro will work with Wyze Cam v2 and v3, and Wyze Cam Pan v1 and v2.
We are back in business! It appears that deleting the camera, and then re-pairing it to the base station and adding the Plus license back has solved the issue. Whew. Thanks to those who chimed in with helpful troubleshooting steps to try! Appreciate you all.