Hi @RDI and welcome to the Community forum!
I’m running the same version w/no trouble. It was mainly a fix for time zones with +13 & +14 hrs from GMT. There is a good chance it is a corrupt uSD card.
Remove the uSD from the camera to test in your workstation.
Check the disk with the command line C:\Windows\system32>ChkDsk X: /r Where X is the uSD card
Format the uSD card and un-check the default “Quick” option so it can mask out bad cells. Note: The Format from the App is a Quick Fromat
Quick format just marks the partition as “formatted” and destroys the journal that keeps tracks of the files and their locations on hard drive.
Full format will clear files completely from the partition, rebuild the file system, volume label, and cluster size, and scans partition for logical bad sectors; that’s why full format is slower than quick format. Wyze devices must always use the FAT32 format.
Preferable to use High Endurance cards in your device.
Info On HE Cards High Endurance Cards
Update: Might hold off updating any App or F/W.
There may be a AWS server problem. See several posts w/same problem but hard to say as both were released today.
Ah, already reinstalled the app. The AWS server problem might explains why I was not able to see the cameras anymore for a while, they are now back. Although I am now getting ‘fail to obtain service’ every few ‘actions’, I see others have reported the same thing.
I had same issue since Aug…
After firmware update in September I can see recordings and don’t see “connection failed” message anymore… I thought this problem was fixed in September’s update…
Any further updates on how to resolve this?
It’s been a problem for at least a week now for both my cameras (both have sd cards). It intermittently says 1) no sd card, 2) no video at selected time, 3) when it does recognize videos at the selected times, it fails to connect (goes through reconnect process but times out). I have not been able to view playback from the cameras’ sd cards. The only playback is from captured events.
I still have the problem - the SD cards are fine, none of them is corrupted. I am considering rolling back to a previous firmware version if nothing else helps.
Although they are not cheap quality SD cards, it is very possible that both of them have gone bad. IMO multiple cards going bad around the same time typically doesn’t mean the cards are bad, but usually point to something else being the root issue.
Regardless, I’ll replace them with some extra wyze branded cards I got a few months ago. Let’s see how that goes for now since there’s really no other option.
Remove the uSD from the camera to test in your workstation.
Check the disk with the command line C:\Windows\system32>ChkDsk X: /r Where X is the uSD card
Format the uSD card and un-check the default “Quick” option so it can mask out bad cells. Note: The Format from the App is a Quick Fromat
Quick format just marks the partition as “formatted” and destroys the journal that keeps tracks of the files and their locations on hard drive.
Full format will clear files completely from the partition, rebuild the file system, volume label, and cluster size, and scans partition for logical bad sectors; that’s why full format is slower than quick format. Wyze devices must always use the FAT32 format.
Preferable to use High Endurance cards in your device.
Info On HE Cards High Endurance Cards
Hi @RDI Make sure they are format FAT32 and the contacts for the uSD card in the camera are clean.
Other then that suggest opening a ticket with Support.
Perhaps someone else will be able to chime in here with a solution.
I’m not sure what all this means, but I am having the same problem where my notifications are working well but I am getting connection failure to my phone when I try to view live stream.
I have removed and reinstalled the sd but that doesn’t help.
I recently accepted the upgrade hoping that would help but it may have gotten worse now that I’m paying for it?!?