Something has changed in the last 2-3 weeks and not in a good way. May or may not be related to a firmware upgrade. One more upgrade came in today (4.9.6.199) however it did not change anything.
I have 4 cameras - 2 Cam V2 and 2 Cam Pan - all 4 have SD cards and up to recently, never had a problem with recording and play back, successfully changing settings, etc. What’s different now :
going to Events, most of the times I have to refresh the screen to get the 12 sec videos, long time after the event was recorded. And I know I have them because the notification seems to be the only thing that did not change and still works fine.
playback on any of the cameras is now a hit and miss (miss, most of the time). I have tried soft reset, hard reset, took the SD cards out, changed the settings to continuous recording and back to event trigger - nothing seems to fix the problem. Sometimes I am able to make it work, only to realize hours later I have the same problem again. Sometimes cameras get stuck on ‘loading’ and I have to close the app to be able to get out of the loop.
if I try playback by manually navigating to a certain time when I know I have a 1 min recording (because I saw it earlier), I consistently get a message that the cameras are trying to reconnect, then ‘Connection failed’. Going to the Live Stream and trying to navigate again to Playback - this time I get ‘no micro SD card’ and I have to keep resetting to get it ‘back’.
There were not changes to my router or network, the signal is strong (several laptops and no connection issues).
The only thing I did not try yet is remove all cameras, uninstall the app and reinstall everything. Before I do that, any thoughts ? Thanks.
Hi @RDI and welcome to the Community forum!
I’m running the same version w/no trouble. It was mainly a fix for time zones with +13 & +14 hrs from GMT. There is a good chance it is a corrupt uSD card.
Remove the uSD from the camera to test in your workstation.
Check the disk with the command line C:\Windows\system32>ChkDsk X: /r Where X is the uSD card
Format the uSD card and un-check the default “Quick” option so it can mask out bad cells. Note: The Format from the App is a Quick Fromat
Quick format just marks the partition as “formatted” and destroys the journal that keeps tracks of the files and their locations on hard drive.
Full format will clear files completely from the partition, rebuild the file system, volume label, and cluster size, and scans partition for logical bad sectors; that’s why full format is slower than quick format. Wyze devices must always use the FAT32 format.
Preferable to use High Endurance cards in your device.
Info On HE Cards High Endurance Cards
Update: Might hold off updating any App or F/W.
There may be a AWS server problem. See several posts w/same problem but hard to say as both were released today.
Ah, already reinstalled the app. The AWS server problem might explains why I was not able to see the cameras anymore for a while, they are now back. Although I am now getting ‘fail to obtain service’ every few ‘actions’, I see others have reported the same thing.
I had same issue since Aug…
After firmware update in September I can see recordings and don’t see “connection failed” message anymore… I thought this problem was fixed in September’s update…
Any further updates on how to resolve this?
It’s been a problem for at least a week now for both my cameras (both have sd cards). It intermittently says 1) no sd card, 2) no video at selected time, 3) when it does recognize videos at the selected times, it fails to connect (goes through reconnect process but times out). I have not been able to view playback from the cameras’ sd cards. The only playback is from captured events.
I still have the problem - the SD cards are fine, none of them is corrupted. I am considering rolling back to a previous firmware version if nothing else helps.
Although they are not cheap quality SD cards, it is very possible that both of them have gone bad. IMO multiple cards going bad around the same time typically doesn’t mean the cards are bad, but usually point to something else being the root issue.
Regardless, I’ll replace them with some extra wyze branded cards I got a few months ago. Let’s see how that goes for now since there’s really no other option.
Remove the uSD from the camera to test in your workstation.
Check the disk with the command line C:\Windows\system32>ChkDsk X: /r Where X is the uSD card
Format the uSD card and un-check the default “Quick” option so it can mask out bad cells. Note: The Format from the App is a Quick Fromat
Quick format just marks the partition as “formatted” and destroys the journal that keeps tracks of the files and their locations on hard drive.
Full format will clear files completely from the partition, rebuild the file system, volume label, and cluster size, and scans partition for logical bad sectors; that’s why full format is slower than quick format. Wyze devices must always use the FAT32 format.
Preferable to use High Endurance cards in your device.
Info On HE Cards High Endurance Cards
Hi @RDI Make sure they are format FAT32 and the contacts for the uSD card in the camera are clean.
Other then that suggest opening a ticket with Support.
Perhaps someone else will be able to chime in here with a solution.
