Camera wont turn on


#1

I’m running into a problem where when I open the app and tap on a camera it says device is off. I keep having to do this repeatedly and then it will say exit the app and retry. still won’t turn on camera. I am up to date on software and app. Anyone else having this problem?


#2

I got this on a couple of my cameras. I had to do a couple of things. I updated the firmware on one camera. Another camera I had to unplug and replug. I also had interference from another network and working with Support set my AP to a difference channel.


#3

You can try power cycling the camera. Or, even though it says it’s off, tap the gear icon and then Restart Device. See if that gets it live again.


#4

I unplugged the camera waited about 30 sec and plugged it back in. I waited for it to reset itself then I logged back into the app and it was working again. I don’t know if that is same thing as power cycling but it worked. Thanks for the replies.