Camera not Restarting Bridge Properly

I’ve started having an issue that began about a week or to ago. Not sure if it related to recent updates but its unusual nature makes it seem like it is.

Whenever my Wyze Cam restarts. It causes the Wyze bridge to not reboot properly. I have had my Camera with the bridge attached set up to automatically restart every day via the Apps scheduler. I noticed just a few days ago that it began not reconnecting the bridge after a reboot. The light on the bridge goes solid orange.

Rebooting manually via the App or plugging the camera does not fox the issue. As every time the camera powers back on or restarts the bridge goes to solid orange light and stays there. Making it to where none of my motion sensors or door sensors function.

I think this issue may be related to the cameras start up sequence. Because when I physically disconnect the bridge from the camera and plug it back in while the camera is on. Everything starts working fine.

The solid orange light only happens after the camera restarts after power disconnect or restart. Everything functions perfectly after the bridge itself has been physically disconnected from the camera and plugged back in. So that leads me to believe the issue is with the start up sequence with the camera not seeing the bridge properly during start up.

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Same here. Bridge constantly going offline. And I can’t even connect a new contact sensor. I really don’t understand what’s going on with this company anymore. Totally unreliable now. Disappointing

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Wouldn’t say they’re unreliable. They just have new products that released and updates can sometimes cause problems which may take a little time to fix. Assuming they are made aware of it. Computer software and electronics are never going to work 100% perfect and definitely you’re going to run into problems eventually. Which is why you have to pay attention to when those problems happen and try to narrow down what could have caused it to happen.

Which is why I posted this with details as to my testing process. The biggest issue is most people, especially people who aren’t advanced computer users, is that they don’t pay attention to little details leading up to when things happen. For example knowing seemingly minor details like a sequence of mouse clicks on can make the difference of what’s causing the problem and narrowing it down more quickly to have it resolved.

In this case. The issue is specifically happening only when the camera with the bridge connected to it restarts. Fixing the bridge not functioning is as simple as unplugging the bridge from the camera and reconnecting it. Now weather that is an issue with the camera restart sequence or some other problem I do not know. But hopefully these details help narrow down the issue so that it can be replicated and resolved.

Of course I’ve had to disable the Scheduled restart every morning since the issue started a week or so ago.

I’ve spent a lot of time trying to figure this out. And I have a ticket open with wyze. (712371)
@WyzeKyle can you check?

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Sorry but I’ll have to respectfully disagree with you. Lights going on and off randomly, and sensors not working because of server maintenance issues is a problem. Bridge going offline every day is another problem. And needing to disable functionality like auto reboot is not reliable. I totally understand that issues happen sometimes. But the issues are becoming far too frequent @ this point.

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As an (apparently) fellow techie I have to say, wrong. If it doesn’t work for Average Joe 95% or more of the time (and without careful data gathering, diagnostics, and tech support calls) it’s just unreliable. Just because Microsoft and other perennial beta testing may have conditioned people over 3 decades to expect crappy experiences, it doesn’t change the meaning of a word.

Edit: forgot to mention, there’s a promising technique of splitting the cable and powering the bridge independently of the camera.

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Why would someone restart their cam every day?

I have never restarted mine unless it was forced too as part of an update.

To that end, I do have a bridge and ousted of after a power failure, the bridge has not had any issues even after recent restarts due to software upgrades.

As a very patient person. I’ve not had very many problems out of it in the several months that I’ve used it up until recently when they released a new product and had some major updates. And what minor annoyances have transpired over the last several months. They were typically around the same time an update released or they had some server issue.

It’s to be expected as you should know if you are a techie that when there’s major changes there’s potential for things to go wrong.

Now if you’ve been having trouble for several months now. Then yeah I can understand how you believe that it’s unreliable. However, are you certain it’s not issues with your router? Or some other device or some other cloud service it might be linked to?

With the case of the bridge having issues lately it’s definitely on Wyze end.

As for the extreme delay that was happening for turning on lights. That was due to a server issue the other day. I was having the same problem and it since gone away.

For a new company I think they’ve done a pretty good job. But yes I do find it incredibly annoying when it doesn’t work as I intend. Maybe at some point I can run the stuff on my little server to control my lights without having the need for it to talk back to their servers.

Why would you assume that something doesn’t fail occasionally? Have you ever owned a Wi-Fi device that didn’t reconnect properly after your Internet went down? That’s why I have a restart schedule. While every day probably is excessive. And I have since reduced it to only twice a week. When you need something to work. Restarting it is the first step to fixing the problem.

Automating the process eliminates any potential slow down from happening during a prolonged amount of run time. And gives the Device a chance to reconnect properly to the Wi-Fi should there ever be an issue.

The day you leave on a trip and your connection goes down and you’re wondering why nothings working. And then you can’t do anything about it even though the problem would be cleared up with doing something as simple as rebooting the device. But because you’re on the other side of the country. You’ll wish you had automated the process.

The idea of automated restarts is to prevent problems and slowdowns that would force you to have to manually reboot them anyway. Preventative maintenance so to speak. Like my Plex server, router, and modem. They all eventually need to be rebooted. Usually to clear memory. So I schedule it and automate it. Which is why I only have to deal with my Internet being out maybe once a year if that. Full speed all the time and no frustrating slow downs.

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Firmware 4.9.6.160 (beta) seems to have fixed this.

I am having the same Issue with the bridges not coming up and having a solid orange light after rebooting the camera or power loss. Sensors are not showing offline, but are unresponsive. The bridge still shows up under device info and the firmware upgrade screen when the light is orange. Only physically removing and reinstalling the bridge gets it to come back up again with a blue light and sensors to work again. Both the cams and bridges are brand new. I have 3 bridges in V2 cams using OEM cables and power supplies. All have the same problem. I have not had any sensor pairing issues when the bridge is up.

Cam FW: 4.9.6.156
Bridge FW: 0.0.0.33

I contacted customer support and they had me download beta firmware for the cameras (v2). Since doing that, all of the problems are resolved. You may want to try the same.

Thank you, I will try contacting support about this shortly then. It would also be nice to know when the fix will be out for general release as I do not like running beta firmware and software as a general rule.

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Happy to help! I agree 100% with you. I’m really not big on beta software either. But in my case it actually fixed the problem. Good luck!

I did have this problem after a firmware upgrade. I will try to transfer my bridge to a camera that I excluded from the upgrades to avoid exactly these same scenario.

where did you download it? i cannot find any link about it

I started having this exact same issue after upgrading to the most recent official release of firmware.
I worked with support on two occasions and was finally able to fix the problem.

This is what I did to resolve the issue

  1. Properly eject your SD card and unplug the bridge from your cam
  2. Perform a factory reset: Factory Reset
  3. Download the current release of firmware and place it on your SD card in order to perform a manual reinstall of the currently released firmware: Manual Firmware Installation
  4. Setup your WYZE cam again using the same name you had it setup as initially
  5. Plug your bridge in and add it to your app - wait for it to go solid blue
  6. Check to ensure your sensors are setup and working
  7. Restart the cam via the app and the bridge will now also power on properly

Optional Test:
8. Unplug your cam from the power source, wait 30 seconds, plug it in again and the bridge should also start properly

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Thank you, I will try this. Presumably this points to an error in the OTA firmware update for this version? Now that I think about it, I did have to repeat the OTA firmware install at least twice for several of the cameras. I had 13 V2s to update in one go. If this works I will update all of them this way though it is a bit tedious.

Here’s the post with a USB splitter cable to power the bridge independently.

I just wanted to followup and say that doing the manual install seems to have fixed the issue for me. I will also note that when I was doing the OTA update originally I was getting a 50% failure rate and having to re-update 2-3 times before it would take. It must have introduced an error somewhere or something all bridges are working normally now. Thank you

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