Cam won't factory reset

I’m really frustrated with this situation. I am trying to factory reset my V2 that was bricked testing AI but all it wants to do is be added to the account. I can’t even hold the set up button for 3 seconds without hearing “Ready to connect”. What the heck. Can someone help me? I really am tired of calling support on an hourly basis over these issues.

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Please try flashing the firmware.


If that doesn’t work, contact Wyze Customer Support about this issue!
By phone: (206) 339-9646 Available Monday - Friday 5 am - 6 pm PT and Saturday 8 am - 4 pm PT
Or online: Wyze.com/support
phone support is typically faster however this isn’t always true due to fluctuation in the amount of calls.
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Update: I think she is talking about that cam on another thread. Seems to be solved.

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Is what @gyzmo says true @FriendofFeralCats? Is there are solution for this thread or does the problem continue? Wyze App 2.15 Released! 11/9/20
Please check solution if so. Thank you :slightly_smiling_face:

Sorry I was without power and unable to get back online until now. Yes I checked the solution that the cam is being replaced.

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