Cam v3 - Attempting to play back most "Events", I get "Error (code 06) Failed to fetch the video from cloud ..." error message

When attempting to play back most “Events”, I get “Error (code 06) Failed to fetch the video from cloud …” error message.

cam v3

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Hello @BestHomes1 and welcome to the community

Have you submitted any logs on this issue or contacted support?

WYZE Support

Live support is available:

+1-206-339-9646

Monday - Friday 5 am - 6 pm PT

Saturday 8 am - 4 pm PT

I have this same error and this particular thread is the only place I’ve seen any mention of this error. I’ve tried to engage with Wyze support but it’s been a frustration at best.

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YES I have … 3 times.
WHAT is their problem ???

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WYZE needs to act on this!
I’m thinking of canceling the PLUS subscription and junking the camera.

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Same here and no answer from wyze. They do take my money though!

Jason … Maybe you can light a fire over there and get them to fix this?
“Contact us” lists only email.
NO WAY to treat clients!

same! our Wyze “experience” has been awful all around.