Cam V2 and V3, detection issues, asked for help here, email, chat, cannot get any support

I started with V2, added a v3. Cannot get detection to work. I asked a question here, no replies: Unable to get detection working at night . I tried the chat for the V2, he was nice but unable to help. I tried email primarily on the V3, 1/6/2021, still no reply. Tried chat again. They don’t answer (2PM EST).

Also, I bought a year account, but it says my 14 days expired. I can’t get the camera attached to the account.

Any suggestions?
Clark