Make sure you are waiting for the cam’s settings to load from the cloud before you click the settings icon (gear icon) to check Advanced Settings > MicroSD Card Storage. Depending on your cam-to-base connection, it may take a while to load. If you don’t wait for the settings to load before jumping into settings, you will erroneously be viewing the cam’s default settings, i.e., no card. You’ll know the settings are finished loading when you see your preferred video quality setting and the throughput rate and time display actively updating on the Live Stream. Even then, when going into the MicroSD Card Storage setting, it may take a while for the app to grab the cam’s card info. If you still see a problem, you should call customer support, although they are instructed to inform you that 64GB cards are not supported. So… if you just happen to have a 32GB (or less) FAT32 formatted card to try, please give it a shot before calling so you can relay clear evidence that the cam’s reader is faulty.
Wyze Customer Support
1 (844) 999-3226 or (206) 339-9646
Available Monday - Friday 5 am - 6 pm PT
Saturday 8 am - 4 pm PT
Note that you may not get through on Saturday, or so users are reporting. They are closed on Sundays.