Bulbs Offline After Power Outage, Wont Reset

Had a power outage last night. One bulb still works fine, two others came on, stayed on, indicate no connection. Cycling power and leaving off for several second to several minutes has no effect. If I have to reprogram the bulbs, reconnect to Alexa, re-establish all the scenes and other “conveniences” everything every time this happens, they’ll be going back. Hope there’s a fix; if not, it’s very poor product development and testing and I’ll not be recommending Wyze to anyone in the future.

2 Likes

We’re sorry to hear about this problem, Tom. I’ll share your feedback with the team. What I think is likely is that the power flickered for the other two bulbs a few times and that set them into the pairing mode again. We apologize for the inconvenience.

Actually, while I’m here, would you be interested in performing a test for this to make sure it’s not a different issue? To do this, please have the bulbs connected and then turn off the power to them for several seconds and turn it back on. If they disconnect, that’s something we need to look into separately from the issue I’m thinking is happening. If they stay connected, it likely is power flickering.

1 Like

I had the same issues several times already…sometimes it says offline and never comes back and sometimes it does not show “offline”, but “on”/"off’ does not work anymore. I had to remove the device and added it back. Feel a little bit disappointed.

3 Likes

Gave up waiting after leaving them on most of the day. Turning off and back on had no effect. Finally deleted both and re-added in the Wyze app only. Interestingly Alexa still operates both.

I’m choosing to believe the electrical outage “flickered” sufficiently to be seen by them as a reset. I think Wyze would do well to adjust their “reset” code (off-on three times) to something less common. Saw another code on- off 1 second-on-off 3 seconds-on-off. Probably need some power fluctuation expert advice.

Tom

1 Like

I am experiencing the same thing after a power outage. all 8 bulbs are offline, although 1 of the 8 shows as “online” but does not respond to any commands.

Is there any way to fix this without starting over the set-up process from scratch? Otherwise the bulbs are unusable.

I will have no choice but to return these bulbs if this isn’t fixed. Having to re-pair them every time is way more than I’m willing to do to make these bulbs work - I happen to live in an area where we get some fierce storms occasionally that cause short power disruptions. My other wifi bulbs from another vendor were fine after the power outage.

Obviously there is a good chance the power flickered during the outage. If this alone causes the bulb to lose its pairing, then this function needs to be reworked.
:face_with_thermometer:

3 Likes

@WyzeGwendolyn

When will a firmware update be released to fix this issue ?

I believe this is more than a simple firmware update. I tried to recreate this last weekend when I was doing some electrical on my house, I killed power to the whole house, flickered it a bunch of times, at times just killed internet and sometimes just killed the bulbs, but no matter what I tried all 8 of my bulbs would power up and reconnect to the internet and work just fine

1 Like

I’m talking to the team about this but don’t have further information at this time.

I am an “early adapter” and have purchased multiple quantities of every Wyze product.

I have 3 bulbs in various locations in my home. Upstate NY has been hit with many severe thunderstorms in the past few weeks (at least 5 in the last 14 days), resulting in short power outages of a few hours each.

Each time there is a power outage, my 3 bulbs go offline and do not recover (come back online). The only way I’ve found to get each bulb back online is to re-install it via “Add a Product”.

This is certainly not conveinient, especially if we are away from home.

I submitted a support ticket (#310183) this afternoon with the hope that Wyze addresses this issue in a future firmware update.

I know this has been an issue for some, but not all. I and a few others have tried to recreate this and have been unable to. I have had the power go out multiple times at my house and they all will reconnect within 10 minutes or so

I have the same thing going on. All my bulbs are now in a disconnected state. I’ve reset them multiple times. I have one bulb that won’t even add back to my list of devices no matter what I do. I filed feedback and have heard nothing. I would love to be able to use these because when they work they are great.

Went away for the weekend and found all three of my Wyze bulbs unconnected and on (illuminated) when I came home. The digital clock on our microwave was flashing, indicating a power outage. All 5 of my Wyze cameras came back online from the power outage with no issue.

I now have to delete all the bulbs and add them again via “add a product”.

Why is it that Wyze can figure out how to get the cameras to come back online after a power outage, but not the bulbs?

@WyzeGwendolyn

  1. Has the wyze development team acknowledged this bug? If not, why not?
  2. What is the timeframe for pushing out a firmware fix for this bug?

My bulbs come back online every day when power is cut to them, I cut power to them via a switch and they read as offline, when power is restored they come back online. As far as them being on after power loss, they don’t see that as a bug, when the bulb loses wifi, which it would lose upon power loss, they are programmed to come to the on state. So when power is restored the bulb would turn on.

@AlbanyHDTV, turning on and off the power 3 times in a row will put the Wyze Bulbs into pairing mode. Wyze Cams don’t have that complication because they have a reset button. We are sorry that you ran into this difficulty.

@hlt4668, we have been having trouble replicating this problem. It’s not happening to all bulbs or all accounts. For cases where the power flickered a few times, it’s acting as expected. But if the power is cut but did not flicker or go on and off a few times and the bulb disconnects, that would not be as expected. I remember you originally talking about this happening due to a power outage. Has this happened since when not due to a power outage?

1 Like

The bulbs were not in pairing mode after the power outage. They were “on” (illuminated) and would not automatically reconnect to wifi.

My cameras all reconnected to wifi after the power outage.

I would like the bulbs to reconnect to wifi after a power outage, just like the cameras do.

They should already do this, mine reconnect to wifi once power is restored and wifi comes back up

My suspicion is that they were sent to pairing mode (which basically acts as a factory reset and they need paired again) but then the power flickered again and they were set to on. But I would need more data to confirm that. Without being set to pairing mode, they should reconnect like Jason’s are.

3 Likes

I just purchased the Wyze bulbs because I liked the fact that I didn’t need a hub as I do with my Phillips Hue bulbs (also their cameras are great). I just recovered from a power outage where 2 of my 5 bulbs came back flickering on and off. At that time I didn’t know what was the issue and at 5am in the morning I was to tired to look into it. Later in the morning I addressed the situation and managed to re-pair 3 out of the 5 bulbs (the two being the ones I just turned off that were flickering). After now reading this thread I see that they were in pairing mode and I followed the steps of turning them on/off 3 times to put them back into pairing mode at which case I was able to add them back to my network and now all 5 bulbs are working.

The moral of this little story is that if Wyze can fix it so that their cameras can recover from a power outage without loosing their settings, it would be good business practice to provide the same to the bulbs as they are as much as important to an individual’s home automation/security as the cameras and sensors are.