Yes, I have the same issue if I download CamPlus events from V2-V3 and Pans. This issue appeared after an application update around the end of summer. Same issue with the betas applications since that time.
The best way we have of getting bugs addressed is to make support request tickets. If you have submitted tickets that are not being properly addressed, please post the ticket numbers here and the Mods can attempt to get them escalated.
The Mods (and Mavens) are not Wyze employees. We’re just fellow users trying to help out.
I know that and I also know that moderators have the ability to refer issues that affect multiple users. In this case, it’s not a big issue, I think, but I do believe it’s present for all iOS users since several months.
I think it is a big issue, but most don’t realize their downloaded videos could be better than the 320 they’re getting and just think the camera quality is bad
The only one I know of that works on IOS across Wyze devices is to screen capture the video on playback. Even that is not the same since it depends on your device resolution.
You go to your CamPlus event, then click on playback. It’ll take you to your event on your SD card. Then save the portion you need. This recording will be saved in HD on your phone.
I only have V2s, pans and v3s. I didn’t even know the doorbells didn’t have an SD card. I live in Canada and we are just starting to receive our firsts v3. For the outdoor battery cam, I pass. I hope they will eventually fix this problem. A +🙂
I’ve tested this; manually recording a live video and saving it to your iOS device is fine, you get the HD quality. But if you try to export a recorded event from the Wyze app/server to iOS, you get the low resolution video.
Confirmed this and was able to replicate the issue on my v3 cam (Cam Plus trial). When downloading/saving events from the app to my iOS device it is at a lower resolution than what was captured on the server (HD).