I’m looking for a way to report a bug. I’ve opened a support ticket, but I’m not sure they really understand the issue. I’ve tried the reddit sub, I thought I’d try here as well.
Issue: Clips downloaded from Camplus recording to my iphone download at 320p resolution, not 1080p. The recording look great in the Wyze app and are the full 1080p.
If I download a clip recorded by my WCO with camplus enabled the resulting file on my iphone is 568x320. I found during troubleshooting today if I remove the camplus license and let it record the default 12 second clips the resolution of the download is 1920x1080.
I’m downloading by clicking the download icon in the Wyze app
Two others have reported the same issue and they are on V3s.
All 3 of us are using IOS devices.
One user reports if he switches to an Android tablet he gets the full 1080p resolution.
My WCO is on Beta (4.171.35). One of the V3 owners reports being on Public (v2.18.21)