Bridge Not Connecting

Power & Lighting
1

Hey guys really hope someone can help with this issue I’m having… I’ve installed the bridge on one of my three Wyze cams v2 and all I get is the blinking blue/orange light and it never ends up pairing with the camera. Any idea what it could be?

I’ve tried power cycling, tried it on all three cameras I own and restarted router and modem.

I don’t k ow what else’s to try… =[ all cameras have the latest firmware @ .37 and the IOS app is the latest @ .69

I’ve been really anxious to pair this up along with some WiFi switches via IFTTT! Any help is appreciated.

2

is it possible its trying to connect to 5GHZ ( if you have a dual band?

your cameras are working fine correct?

if you have dual band, try to disable 5GHZ and try to repair them. off hand I don’t remember if the bridge is going through the camera or the router for connection.

3

The bridge uses the camera’s WiFi connection to communicate with the Wyze servers. :slight_smile:

1 Like
4

Cameras work flawlessly, and yes it’s a dual band router. According to the router they are connecting via 2.4Ghz

5

Are you daisy chaining those cameras, or are they all on their own power supply?

6

They are all on their own power supply.

7

It sounds like you might have a bad bridge if it’s not working on any of the cameras. You can try going through the Wyze Sense Guides, but you may end up submitting a support request.

Keep in mind that this forum is primarily a user to user community. If you don’t get a helpful reply here, please file a Support Request. Depending on the nature of the problem, rather than use the previous website link, it is helpful to submit an App Log and/or a Firmware Log.

8

Understood, just waiting on the support team to get back to me I submitted this on 5/24/2019 and still nothing =[

Ticket ID: 235408

9

They have a two week backlog of tickets, and then there was the three day holiday weekend, so it might be a little while before they get back to you on this.