I am a big Wyze fan, and can usually figure out why a Wyze product is malfunctioning, however my Outdoor Cameras have been offline for over 2 weeks.
I tagged @WyzeLi when they first went offline after the firmware update then a day later they began working. Then the next day both base stations went offline with a flashing blue LED. Retagged him and no response.
After trying everything suggested in troubleshooting, the next step was to manually flash the firmware. These are the instructions I followed to the letter :
- Wyze Base Station firmware files can be found on the Release Notes page.
- Download the specific version of firmware from the Release Notes.
- Windows 10: Right-click in the folder and select extract all.
- Mac: Drag and drop (extract) the folder to the root directory of your microSD card. The folder name should be sd_update
- Insert the microSD card into the Base Station, then power cycle it. The Base Station will start the firmware flash process. The status light will either stay solid yellow, or immediately start blinking blue.
- Once flash is complete, the base station will reboot itself. Wait until the status light becomes solid blue again. If already set up, it should reconnect automatically. Otherwise, setup can be attempted again at this point.
- Take out the microSD card and remove the folder “sd_update”. If left in, the base station will enter firmware flashing mode every time it reboots.
Except it did not correct the flashing blue LED on either base station.
I used a fresh Wyze 32GB SD card, and made sure there is a folder in the root named sd_update and the files from the .zip are in this folder.
I tried older firmware also to no avail.
I went so far as to get into the app and format a SD card so it was blank and used it to flash the firmware.
Tried the other base station with the same results, so something bricked both Outdoor Base Stations at the same time.
Quite a lot of money tied up in broken cameras.
So now I have 8 outdoor cameras and 2 base stations offline. This happened after the latest firmware update that was supposed to correct the very issue it caused. All 8 outdoor cameras were functioning correctly before the firmware update.
Log ID 352399
Previous Log ID 340208 and 341833
@WyzeGwendolyn could you please escalate this?
New log as of right now for one of the base stations :