I feel so STUPID! What do I tell all the people I convinced to buy WyzeCams? Since my first WyzeCam in November 2018, I’ve been extremely pleased with the over-the-top customer service, corporate honesty with us, and product.
About a month ago, my person detection, notifications and reliability in general dropped to about 30-40 percent, with no rhyme or reason. Knowing that Wyze was not at fault (sarcasm), I restructured my networks, bought a new router, bought a WiFi extender, deleted and reinstalled my cameras and app multiple times, spent countless hours running back and forth each time, testing the cameras and weeks haunted by what I might have done to be driving me crazy like this.
Finally, I opened a service ticket (664908) and got an instant fix from “Gearard”, which worked for one day. I had even suggested that their app was the problem, but that was never acknowledged as a possibility. Finally, upon my second support request referring to the same ticket, Gearard said that they were working on a new app, which should give me hope. 12 days later I posted my grief here - that nothing had improved, but the next day, 7/29, I noticed a prompt in the app to update my app and cameras, which I did. I then posted an apologetic message, because the cameras all worked great - upon testing twice! Even the audio sync was way better. i contacted friends, telling them to update too. But this is now 7/30 and reality has set in.
On (only) one of my cameras, a “Person” event was over 3 minutes long. The Person was present for less than 10 seconds, but I had to sit through over 3 minutes wondering what else was there. After a couple more similar “events”, I realized that (only) this camera indicated “minutes and seconds” of an event instead of just “Person” and a 12-second clip. I’ve always been happy with just a 12-second clip of only Person detections, so I found what looked like a way in the app to stop the “CMC”. So now, that camera DOES NOT HAVE PERSON detection, and the new app does not appear to allow it being added back to that camera, even though my other cameras allow it.
I feel so scammed. I expect to start getting calls from friends asking me what’s going on. I hope that Wzye awakens from this immense PR blunder and adjusts in an effort to go back to their wonderful ethic before too much (more) damage is done. Being lazy, I hate to have to start the research all over again for a replacement product. I would have been happier if they had charged $10 more per camera upfront and not changed the rules in the middle of the game. Marketing psychology involves looking (and planning) ahead, which was certainly not done here. I’m tapping my foot in impatience, waiting (how long I don’t know) to see if Wyze will make this right and just leave me to my 12-second clips and person detection. If you want to raise your price to $40/camera, I might still add one or two (the value is there, but YOU didn’t have the confidence in your own product) - but I want to enter a purchase with my eyes wide open. So surprised and disappointed!
Jerry
