Anyone who has created a mobile app knows it’s like building a screen all over again when trying to support all modes, New UX/UI and dev work. It’s even crazier when you support multiple platforms. It’s a lower priority. There are TONS of apps that don’t work in landscape mode. Instagram is one of them.
I’m looking for info about the sound volume. Before the update the sound was good, but now it’s very quiet even when my phone is at 100% - it’s just not loud enough. Is there any way to adjust that?
Hello @wombau4637, have you tried to do a power cycle on the camera? If not I’ll link you to instructions.
Here goes the instructions on how to power cycle:
Is it a cam pan or a v2 ?
It is a cam pan. We have recycled the power to the camera and reinstalled the app but no change. The volume is much lower than it was before the update.
You’re not alone , My cam pan Has a very low volume Now also , worked fine before.
See my post
Hello @wombau4637, is the issue still occuring? if so, can you send in a support ticket through the Wyze app that include log files?
When you are finished submitting the ticket, can you come back and post the ticket number?
We ordered one S9 phone last week for this. It should arrive this week. We will check it.
Wyze Cam Pan is expected to have lower volume than v2. It is because of Pan runs full duplex mode with noise cancellation feature. The noise cancellation will also reduce the regular sound volume. The question is how much it is lower than the previous version. That is something we want to check.
Okay thanks @WyzeTao, their has been 3 reports of people having the same issue and all were asked to send in logs.
Thank you for letting us know
I have to update that last statement after testing tonight And power cycling the camera
The phone with v2.1.27 app, The sound Is working OK
The phone with beta v2.2.19 app, The sound is not working OK