I have been on the Beta test program for a while [both android app & firmware on devices] and happily update / test the latest releases. It is fun to be a part of the progress but there seems to be a lack of support when there are issues. Recently there seems to be some problems and as a result of updating to the beta firmware both my robot vacuum & my home hub have bricked themselves. Contacting support has been a painful process, often having to explain multiple times that I have already tried all the listed troubleshooting steps on the support site, often being pushed off chat to email support that goes round & round in circles.
I guess I have two main questions:
1] Is there a way to manually load firmware to these devices like I can on a camera?
- If so, why is this not on the support pages?
- If not, why not?
2] Is there a better way to get through to support that are more knowledgeable especially when it comes to the Beta stuff, or at least a way to report issues with Beta firmware to the devs?
I am an IT pro by trade & completely happy digging into the depths of an issue, flashing firmware & getting my hands dirty. I feel let down by a company that I put my trust in, I was going to install the wyze lock this weekend but I just don’t trust it to not break at this point.