I thought this was going to be another whiny post but it certainly was not. Your are absolutely 100% right on the money when you say this isn’t something that should have taken a year to fix.
For those that just need a notification, the 12 second clip isn’t necessary, just a motion based notification. I’m not sure what made Wyze decide to set it up this way, but it certainly isn’t the most efficient. It is causing unnecessary delay for the customer, and unnecessary cloud storage costs for Wyze.
I’m hoping this is changed with their new cloud infrastructure that they said they are working on.
Thank you. I’m trying my best to have a balanced viewpoint. It’s understandable for a company to take time to progress, but when we see totally unrelated products being developed (such as a smart bulb and smart thermostat), with the CEO and software engineers assisting with the shipping process, and the most basic functionality still isn’t available, something is clearly wrong, even if it’s something as simple as not having the right priorities.
Again - who sets the priorities? You, one user? Their somewhat flaky voting system?
When I started buying in to the Wyze system I did so mainly so I could surveil the outside of my houses, have a few portable cams, set up a few trail cams. That amounts to about 20 cams so far. And all with an affordable price and be able to run them from an accessible power supply, like a portable battery.
Those were MY priorities.
The Reolink Argus 2 fit my bill for onesies and twosies. But 20 Reolink cams would break my budget.
If they are struggling to prioritize, there are many options, and one of them is asking the community - those who are going to spend money to purchase their products.
If I’m coming across as having the answers to everything, that is not my intention.
It’s just obvious to me that a company should focus on having a product that is meeting or exceeding the competition before adding more products.
At $26 (with shipping) a camera, I doubt their goal is to meet or exceed the competition. It is to provide a way for people to have basic cameras at an affordable price. Some of their other products are closer to market level though and will probably generate more profit.
I agree, like you stated and I have read in a few places that their mission (goal) is to make smart home technology accessible to everyone at an affordable price.
That is also why I never did view the bulbs and plugs as unrelated, since they are smart home technology.
Its primary functionality is as a camera, not a motion sensor. It DOES do pixel-based motion detection, but since it was never built with that as a primary purpose, I think it’s not as easy as snapping their fingers to change the way the camera and server handle all of that.
If what you need is motion detection, they sell a motion sensor. And notifications are indeed pretty much instant.
Considering their ridiculous growth, (which is likely THEIR priority) I think they’re probably in a better position to define their priorities than random guys on web forums, frankly. Single-product companies don’t usually last very long, so obviously it makes sense for them to expand with new products in order to secure their long-term growth and expand their customer base. They’re building a product ecosystem.
Why do you think they’re struggling to prioritize? Because they haven’t prioritized the things you’ve prioritized?
As for “asking the community” – they’re doing that! They communicate with and pay attention to their customers more than ANY similar company I’ve seen. If you think they’re somehow failing at this, show me an example of a company which is doing a better job. They’re heads-and-shoulders above the pack when it comes to this, in my opinion. If I have an idea or a suggestion, I know that I can come here and talk to them directly about it. That doesn’t mean they’re definitely going to implement it, or that it will happen overnight, but if I’ve got concerns, I know that I can communicate them and they’ll hear me, at least.
I don’t think I agree that’s obvious, although I think they already DO meet or exceed the competition. But to grow their customer base, it’s important to diversify, diversify, diversify!
As for “meeting or exceeding,” they’ve already done that, in my opinion. Most of their competitors don’t have the features you’re talking about either, and they usually cost 5-10x as much. I’ve got Blink cameras that were much more expensive and don’t do half of what my Wyze cameras can do. Blink is owned by Amazon, and they’ve pretty much abandoned the product ecosystem. (Amazon was interested in their chipset tech, not their product.) It’s a dead product. They’ve stopped adding value to the product, and they’ve scrapped every product expansion they had planned before Amazon bought them. I’m getting rid of them as soon as Wyze releases their outdoor cameras.
If the competition is able to provide an instant motion alert before the motion event has ended, what is preventing Wyze from doing the same? If it’s a hardware issue, that is understandable, but from what I’ve read on here it’s most likely just their way of processing.
There isn’t anything wrong with adding additional products, but if the first product (or, from what I’m reading, most of their products) are still having trouble, it wouldn’t make sense to keep adding more and more before addressing the current situation.
I’m saying they appear to be struggling to prioritize because rather than making sure their first product(s) have the functionality most people would expect (such as getting a notification of motion, and seeing the full event whether in the cloud or via the microSD card), they are adding more products.
Also, having their CEO and software engineers working in the shipping department is another indication of them not prioritizing staff, as they should have known more orders would come in, and have already had enough people in place to fulfill those orders. We’re not talking about some small company with three people working outside of their garage. This is a company that has received over $20 million in funding: The Future of Wyze is Coming Part 1 - #138 by baker195
Regarding asking the community, they allow people to vote and interact with the community, and that is great, but they have announced products that from what I’ve seen, people on here haven’t even requested, while they still not have added some functionality that people have been asking for and voting on. I’ll include the top three below, all of which are still marked as “maybe-later”:
It’s easy to grow a customer base, but keeping those customers, and making sure they are satisfied, is the tough part. They are adding to their customer base quickly, but the more customers they add, the more we are going to see people here confused that their products aren’t working as they expected. That’s my reason for saying they should meet or exceed the competition, because people have friends and family using other products, and are going to have expectations based off of that (such as getting an instant notification, being able to view the full motion event, and being able to download that clip).
I’m not too familiar with Blink, but are you saying they don’t provide an instant notification upon detecting motion, don’t allow you to see the full motion event, and don’t allow you to download it? If that is the case, I’m surprised Amazon even continued to offer that product. Samsung purchased a company for their technology (called MST) and totally discontinued the brand, and instead integrated the technology in some new Samsung products: Magnetic secure transmission - Wikipedia
I’m responding to myself here, but over 2,400 people have voted on the top requested feature: View On PC/Browser (Windows / Mac / Chromebook)
That is listed at “maybe-later”.
Then, there is a product request that less than 20 people voted for, and that has already been announced and is being tested: Wyze Scale
But, at the same time, they have announced and are testing the outdoor camera that over 2,000 people have voted for: Outdoor/Weatherproof Wyze Cam
So, they are going in the right direction, but appear to need to reconsider their priorities with product development.
I’m going to need to update my post here. It is looking like the one product (the smart scale) was already being worked on and since it was posted so recently it’s tough to get a fair idea on the number of people interested.
Let’s look at this instead: Wyze Thermostat - Smart home heating & cooling
It was posted back in May, and just has 85 people that voted on it, yet that product has also been announced and is in-development, where there are people much more interested in other improvements that are in the “maybe-later” stage, as mentioned above.
Not all of them do. Blink doesn’t. I don’t think Nest does either, although I’m not 100% sure about that one. Arlo does. Ring does – sort of – but it’s always super delayed, and the video takes forever to load. (I have Ring products, too. They suck.) But it’s certainly not across-the-board by any means. I’d still say they’re exceeding the competition because ALL of those companies are much more expensive, and if I want to spend $20 to expand the capabilities of my camera with the motion detector, I have the option to do that with Wyze, and it’s STILL a fraction of the price of the other cameras.
Agree to disagree, I suppose. Sounds like a good way for them to bankrupt themselves, devoting all of their resources to one thing while ignoring growth.
In that case, I guess most of their competitors are failing to give users what “most people would expect.” As for full event in the cloud, that’s already available in beta (Something they added because they listened to their customer demand, by the way) As for instant notificaton of motion, spend an extra 20 bucks and add it. (Something made possible by their decision to expand into additional products. )
Have you looked at the roadmap section, or only the wishlist? The wishlist items are, by definition, not yet implemented. When they start to implement them, they move them to the roadmap section. Check out all the stuff they HAVE implemented based on user suggestions in the roadmap section.
Is it? Oh, okay.
I use other products, and I have reasonable expectations based off of those. Wyze can do TONS of things my other products can’t do. Some of my other products can do a couple things Wyze can’t do. Every product is different. But none of my other products give me as much bang for my buck as Wyze.
No, they don’t have instant notification. Their event length and cooldown period are are limited, like Wyze. (Unlike Wyze, they aren’t working on a premium option to remove that limitation.) They also have a hard limit on cloud storage, regardless of how many cameras you own and regardless of how long it’s been since the video was taken, which Wyze thankfully doesn’t have. You CAN download the videos, yes. You can do that on Wyze, too.
This wasn’t based on voting at all. Haha. I’m the one who started that Wyze Scale thread AFTER I learned it was coming from a tech blog, because I was curious to see what the company had to say about it. Not every single decision they make is based on customer feedback. In the case of the scale, they have a production partner who already makes this product. They’re basically putting their logo on it and integrating it into their ecosystem. I agree it seems like a weird product, but they haven’t even released it yet, so I’ll reserve my judgment until I actually see how it works / what people think about it
My post was actually updated to reflect that. I’m assuming you didn’t get a chance to see that update before responding.
If that’s the case, that is excellent! It so much easier and cheaper than starting fresh. That is kind of what they did with their camera too, but they seem to have the ability to change the manufacturing process too, maybe from purchasing in bulk.
“View on PC” isn’t a “product” at all. It’s an expanded functionality. It doesn’t directly generate cash for Wyze, so I’m not surprised they’d give it less priority. You can argue that more people would buy the product with this, but that’s debatable. There’s already RTSP functionality which provides for this (and which was implemented based on user feedback)
I don’t know the exact reasons they’ve shelved that for now, but since they’re working on the cloud architecture next year, I’m guessing it wouldn’t make sense for them to devote a bunch of resources to a brand new functionality that they’ll have to revamp in less than a year anyway. That’s my guess.
Thank you for telling me about your experience with Blink and Ring. I’m going to do a little more research on them to try to educate myself further.
We agree on the bankruptcy part, just not on the method of getting there.
I’ve looked at both. They have the outdoor camera in the roadmap section.
Yes, it is easy to grow a customer base, but keeping those customers, and making a profit is the challenging part. For a great example, check out MoviePass. For the most part, nobody had heard of them. Then, overnight they grew, so fast they couldn’t handle the growth and couldn’t maintain profitability. They had a customer base - a large one, but that didn’t help their situation.
I’m glad they are working good for you. After reading other comments here, a lot of people aren’t as satisfied as you are.
I’m surprised Amazon is even offering a product like that.
Sure, obviously when you’re on a company’s forum, you’re going to see people bellyaching about things they don’t like. People are more likely to complain about something when it doesn’t work well than they are to rave about it when it does work well. I’m more interested in looking at how the company deals with that feedback and looking at the past trajectory of their products to try to determine what I can expect in the future.
That’s just a weird example. MoviePass failed because the theatres didn’t cooperate with them, and their business plan depended on their unrealistic hope that theatres WOULD cooperate. Without that, they had a business plan that actively bled money. Sure, it’s easy to grow a customer base if you want to give people your products below cost, bleed money, and go bankrupt.
Lots of people have bought them.
Thank you for the correction on that. I’m trying to refer to development in general, regardless of if it is regarding a new product, feature, etc.
Right. There are some people that are happy with the mobile app. I’ve just used Arlo’s web interface on a few occasions.
But, many customers have voted on it, and just because it’s not necessary for me, doesn’t mean it’s not for everyone else too.
That is proof that the majority of people on here aren’t the average consumer. I’m glad they listened to the community, but most people don’t even know what RTSP is, and the common reason for people requesting it is probably due to the basic functionality that is missing.
If you’re referring to the notification issue, then what you’re saying is making sense. I’m looking forward to the improvements that are supposed to be coming next year. I’m hoping they will get a little more specific for us, but if not it’s understandable.
Exactly! It’s tough to get a good general idea without the company actually sending out a survey to everyone using their products.
So, they didn’t plan or prioritize properly. That is my point.
I understand. But there’s a fundamental difference. You’ll obviously have more customers asking for expanded functionality of their existing products than you’ll have customers dreaming up brand new products and asking for them. You seem to be treating them as if they’re the same thing, which they’re absolutely not. I would hope that people in charge at Wyze would have a better vision for where their product ecosystem is headed than their customers would, honestly. If they don’t, they’re in trouble.
I’m not aware that tons of people were begging Apple to make an MP3 player when they first released the iPod. They made a good product, they had a vision for how it would work together with their existing product ecosystem, and they created customer demand.
I remember the initial reaction to the iPhone before people had used it, too. The most comparable products in the market at that point were the Blackberry and Palm Pilot. Everyone was incredulous that Apple didn’t include a physical keyboard and stylus.
So because “basic functionality” is missing, people request a more obscure functionality instead? That doesn’t necessarily make a lot of sense. I assume it was simply easier for Wyze to implement than the web interface, for whatever reason. (Not that it makes sense to compare any two requests 1:1 anyway) Or maybe it wouldn’t conflict with their future plans. Without knowing details of the dev environment/future plans, it’s impossible to know an exact reason.
I’m referring to the cloud architecture in general, which has possible implications for all of those things. Notifications, viewing clips, etc.
It would still skew negative. People with bad experiences are more likely to want to give someone an earful about it. Satisfied ones are more likely to take it for granted that it does what they want.
¯\_(ツ)_/¯ Just human nature. But there’s no product that fullfills every wish for every person, and no product that never has a single bug or lemon or whatever. Like I said, I’m more interested in looking at the company’s response and general trajectory.
We agree there. Haha. I just don’t think they’re comparable at all. And I don’t agree that Wyze doesn’t seem to be planning/prioritizing properly. People predicted MoviePass’s demise all along. I’m not aware of any similar predictions for Wyze. On the contrary, everyone seems to be impressed with their massive growth.
Some of the problems you are reading about are people using Beta versions of software and firmware. This gives an unrealistic picture.
I have to remind myself, it’s a $25 camera ($40 in Canada). Don’t expect much and you’ll not be disappointed.
We have turned these cameras into something that they weren’t intended to be, security cameras. Their initial intention was to be more like a nanny cam.
I would like to see the ability to view the cameras in a browser but there are ways to do that if it’s necessary, tinyCam server.
My only gripe now is the app being designed for people under 40. I can’t see it so use tinyCam most of the time.