Band Strap Issues

Wyze can you please fix the Band strap issues? The hoop that holds the end flap of the traditional watch style strap is too large. It needs to be smaller to hold the flap in. Mine keeps coming out all the time.

And the snap style strap always unsnaps on me.

These issues are making my Band useless, so if you can’t fix the straps can I get my money back on the Band?