Initially intermittent problems with band. Now band will not connect at all. Have tried the suggestions and nothing works. Does not connect to Android either.
This topic has been moved to the #early-access forum category. Please keep all discussion of Early Access products here until the product(s) have been publicly released.
I have intermittent issues with the band connecting on Android, in my case i am able to get it working by turning bluetooth off and on again on my phone. I submitted logs and let support know during the submission of my workaround.
That’s what I did initially - a pain. Now it won’t connect at all. Glad I only wasted about $25, but still …
Part of early access is helping find bugs that were not found in Beta. I am sure that Wyze will be glad to help you out on it. If you have not already, I would suggest you submit logs to them. On mine about the 3rd failed connection it prompted for me to submit the logs. That will open a case and give them info they need to help diagnose the issue. The only way you wasted $25 is if you gave up on it, threw it in the trash and didn’t bother to let them help.
I’ll give that a try. How do I submit a log if the band cannot connect to phone?
You should report it by going to the Wyze Band > top right ( … ) > Report an Issue**. My band says “couldn’t connect to band, tap to try again (24-133)”. However, I still could report the issue and submit the log.
This helps for me when I walk out of range from phone and it disconnects. It doesn’t make sense that it doesn’t automatically reconnect when I’m near my phone though on Android.
Thanks. I’ve submitted a log. I’ve switched to my SE (old) and after several tries it connected. It still seems to be a random thing. Strange that it would never connect to the 7+.