peepeep
1085
If you’ve got the chops and interest, I’d start a forum Topic and put some time into documenting your poor experiences going forward.
Be specific. Be exhaustive (or at least complete.)
Record the CS voice convos (or endless holds) and load them up as mp3. Cut/paste email exchanges, screenshots of chats, etc.
It’s persuasive.
Here’s a hoary thread of mine to skim. I am (of course) the very model of a modern Major-General. 
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