12/16/21 3:35 AM PT - Thank you for your patience! At this point, the majority of Wyze devices have reconnected. We see that some have not successfully connected with the cloud since the initial outage and these devices may need a bit of help. If your device still isn’t connecting, please first try power cycling the device (removing the power or turning it off and then turning it back on). If that doesn’t work, you may want to try factory resetting the device to restore connection. A factory reset will require you to set up the device again. If that doesn’t work, please contact Wyze Customer Support.
If you are unsure of how to power cycle or reset your affected device, please check our support articles. We see that Wyze Video Doorbell has had a lower reconnect rate than other Wyze devices. Here is a troubleshooting article with instructions for rebooting and resetting this product. Please note that you can power cycle Wyze Video Doorbell by flipping the breaker and that you do not need to disconnect wires.
12/16/21 1:26 AM PT - Most Wyze devices appear to have connected again but we are not back to pre-outage levels yet. We’re continuing to work on this and monitor our metrics.
12/16/21 12:15 AM PT - We’re seeing good improvement trends! We’re not fully recovered yet and some products (such as Wyze Video Doorbell and Wyze Plug) are recovering at a slower rate than others. We’re still seeing some AWS IoT errors when the cloud tries to send a command to a Wyze device through IoT. We’ll let you know when we have another update.
12/15/21 11:15 PM PT - AWS tells us that we should be seeing further improvement shortly. We are slowly seeing improvement in our metrics as time progresses and are continuing to work with AWS to restore service to all of our customers.
12/15/21 10:16 PM PT - We’ve heard from AWS that they’re still working on the backlog and are now reaching a point where they can speed up the process. We’ve received more confirmations from customers about some of their devices coming online so we are seeing improvement confirmed in our community. Thank you for your patience!
12/15/21 9:10 PM PT - AWS says that they’re still working on the backlogs and are increasing the speed slowly. We’re seeing reports from customers saying that some devices have come back online but not all of them yet. We’ll keep you posted.
12/15/21 8:18 PM PT - AWS tells us that they’re seeing the operations slowly getting processed but that there’s still some backlogs to clear out. Thank you to everyone that’s been keeping up with these updates!
12/15/21 7:03 PM PT - AWS is still working on mitigation for the remaining issues. We’ll let you know when we hear more.
12/15/21 6:17 PM PT - AWS is working on scaling for us and plan to onboard our infrastructure when they have things stable enough for it. We are continuing to work with them on this issue. Some Wyze devices are seeing a more rapid recovery than others.
12/15/21 5:24 PM PT - We’ve been told that AWS has still not fully recovered and that the AWS team is continuing to work on it. Thank you for your patience.
12/15/21 4:11 PM PT - AWS is continuing to work on this outage. They’re trying to balance resolving the issue without accidentally overloading systems and haven’t found the right balance yet. We’ll continue to keep you updated as we hear more. We again apologize for any inconvenience you may have experienced as a result of today’s outage.
12/15/21 2:34 PM PT - AWS has let us know that we are not recovered yet. IoT-related functions such as showing device status, changing settings (like on/off, bulb colors, etc.), using Rules, Wyze Home Monitoring function, the Home Monitoring tab in the Wyze app, and third-party integrations such as Google Assistant and Alexa are still impacted. However, Wyze Cam Event notifications and live streaming as well as basic app functions such as viewing the device list in the Home tab have stabilized. We are continuing to work with AWS on these issues. Please make sure you do not reset your devices during this time to avoid complicating the recovery for your devices. We are sorry for any impact that this outage has had on you and will resolve it as soon as possible.
12/15/21 12:16 PM PT - We know that some of our services such as Wyze Bulb voice commands and other products and services continue to be impacted by the AWS outage. AWS is continuing to work on restoring service. Thank you.
12/15/21 10:36 AM PT - AWS says that portions of their service have been recovered and they are working on remaining components such as new components. We’ll continue to update you as we hear more.
12/15/21 9:44 AM PT - The main issue remaining on our end is difficulty connecting to AWS IOT. AWS reports that they are aware of this and are actively investigating this issue.
12/15/21 9:23 AM PT - Amazon is seeing recovery on their end. Our services will take some time to recover because of built-up commands from during the outage. We are working on this with the help of AWS and appreciate your patience.
9:00 AM PT - There is currently a widespread outage with Amazon Web Services (AWS) that is impacting our services such as the online/offline status of devices in the Wyze app, the ability to change settings such as arming or disarming Wyze Home Monitoring devices in the Wyze app, assigning Cam Plus licenses, using our Centercode test platform, and using our forums. If you are a Wyze Home Monitoring subscriber, please use your Keypad during this time to arm or disarm your service. We are working on getting our systems back up as soon as possible. We apologize for any inconvenience this has caused.
(Sorry, folks. Basically just rolled out of bed and caught up on this one. I apologize for my delay! )
[Mod Note]: Corrected date in title.