My camera has worked fine other than needing to format the sd card with my pc. I found that fix on google, but fixes like that should be prominently displayed somewhere. I cannot imagine my parents finding that solution. This is a must, I believe, since you have no customer support to answer questions.
The night before I left, my camera worked fine as usual. The next day at the aiport it didnt connect and today I see that you updated the app and/or the device which has caused this. WTF!!! Did you hire people from Microsoft? Have you heard of QAing things before going live with them? Some people actually use your camera for very important, maybe the MOST IMPORTANT, things in their lives. From what I read here, most of the posters seem to be young techie types and this is one of their toys, but let me remind you others are relying on your camera to guard their major assets and loved ones.
Please take this seriously and fix it ASAP. Before you roll out an update make sure it works or give us an option to to go back to the previous version. Maybe advise us not to automatically update. Rtight now I have no idea if everything is ok at home. If I would have known this was going to happen I would have doble checked things before I left. You better hope everything is ok when I get back.