Auto Unlock not working

I have my wyze lock up and running pretty well. One thing that I noticed though was the auto unlock not working. I have read that a blue tooth connection is required for auto unlock to work and so I checked my phone’s blue tooth connections and did see the blue tooth signal but I can’t connect to the signal. I also did not see in the setup process where I should have attempted to connect to this signal. If anyone has any tips I would appreciate it.

Hello @jrwallace96 and welcome to the community.

On Android using BLE (Bluetooth Low Energy) you dont pair to it like a normal bluetooth connection, it is more a background type of thing. The easiest way to see if you are connected is to go into the settings of the lock and see if any of the areas are grayed out, some of the settings require a bluetooth connection to change so if they are grayed out you are not getting that connection


Are there any tips for getting this working on iOS? I have followed the instructions and the troubleshooting guide with no success. I have heard there are known issues with iOS devices? I have an iPhone Xs so it is on the newer side.

Would love to be able to get this working, primary reason I got the lock.