In another thread, I found this answer, back in Jul 2019
[ quote ]
The update:
We will release a test version firmware with those fixes by this week (ideally), and ask only users with the audio sync issue to try it.
It also adds more data points to log file surrounding the audio sync mechanism, so that if the issue still happens to you, we will better understand it from the new logs.
After the test firmware was proven to work, we will integrate it with the official releases.
[ / quote ]
And here is it Feb 2020 and the issue still exists.
I will describe my issue, as it was clearly described in that other thread, by another user. (and probably described in this thread, but I’ve not scanned every post here, because in the other thread, the last post was, “please continue this discussion in this thread”).
When I am using the Android app viewing video in “playback” mode, when the seconds timer reaches the 53-54 second mark, nothing plays back until one minute after the top of the next minute, In other words, from ~54 seconds to straight up 60 seconds, there is no audio or video, it simply “freezes” for those six seconds.
That six seconds could be critical in capturing that “important moment” during the capture of a security issue. I know, because it has happened to me a number of times. Fortunately, I have Nest cams recording the same scene. (I have been reviewing Wyze cams for the last six months, side-by-side with other security cams to evaluate recommendation to clients, friends, neighbors, family - I’d say this one major issue is a big hit to Wyze).
In that other tread (that linked me to this thread), a developer mentioned (and I’m paraphrasing here), “we are having a difficult time debugging this issue because of a lack of logging and difficulty locating where this is occurring”. Let me know if you need recommendations on how to resolve this - I have over 25 years experience with Assembly, C, C++, Java, and other languages (and have written three books on programming, and a Linux book - I see Wyze is running Linux), and can provide insight into toolsets that can be used to arrive at issue resolution.
BTW, I’m on the Wyze Beta (Android) version (and latest firmware), so I should have the latest and greatest that was mentioned in my “quote” above - the issue is still present.
Firmware: 4.9.5.98
Plugin version: 1.2.3.32
App: v2.9.24 (Feb 21)