Audio out of sync

I didn’t know i had this problem until I had to look back at an incident. All 3 cameras that recorded the incident had serious playback issues. Some skipped numerous frames, and none of the audio was synced. Delay was 15 seconds and more. I have 5 cameras in total. I made sure to install Excellent Quality SD Cards that are fast. It doesn’t matter. Even after formatting and starting over, there is still a serious problem with Audio/Video being synced.
Note**12 Second clips are perfect.
I doubt 90% of customers know the severity of this.
I cannot believe this is happening. Everything else works perfectly - and I have the cameras mounted properly (indoor and outdoors, and it doesn’t matter, both types experience the issue).
I have installed these for family and friends, haven told over 20 people, most of whom have purchased at least 2.
For this to happen is devastating.
I have done a lot of testing, Wireless Strength is usually 93-98%, I have an excellent ASUS Router worth $300 that connects all the cameras - but this isn’t the issue because it is being recorded locally on the camera itself.
I’ve contacted WyzeArthur and sent him my information - let’s see if we can get some sort of fix.
I have a feeling that there is no simple fix.

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This is just a hypothesis, but I believe that the audio being out of sync is due to the way the videos and audio is recorded. The videos are saved on the SD cards in one minute segments. The audio recording is continuous. When saved to the device (iPhone or Android), the one minute segments are “stitched” together, however, the audio is continuous. Thus, as the stitched video (with missing parts) plays, the audio starts to go out of sync.

I believe that the reason for why there is no audio sync problems during the saved (to devices) 12-second clips, is simply because the segments are only 12 seconds long.

The possible solution is to have the audio also be recorded in the same manner as the video. In one minute segments. This when the two channels (audio and video) are stitched while recording to the device (Iphone and Android) , the video and audio recording will be in sync.

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At this point, it seems as if this is a universal issue that is still a problem with no fix in sight. Unfortunate, as I have purchased quite a few of these cameras for home and my business and will be returning them all if a solution cannot be found. It’s pretty serious when the audio is not of sync, especially when we are using these for security and need to hear conversations or sounds in certain situations. Live streaming may be fine, but clearly we all rely on the recording function to rewatch event - events where the audio, frustratingly, does not line up. This is clearly not an isolated event on a few cameras.

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The engineers are working on it and we’re feeling pretty hopeful about the fix that we’re working on. But we aren’t going to guarantee dates yet since we’re not done with the work yet and will need to do testing rounds.

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That’s excellent news! While they are fixing this, could you ask them in they plan to change the CODEC from ALAW to something more common, like AAC? Just had a big thread on that today…

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I’m gonna go ahead and bet that this isn’t a change we’re making at this point but I’ll ask and let you know if the answer is different. :slight_smile:

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Any updates on this?

I just bought 2 of these, just plugged the first one in and messed around getting it all setup.
I too am noticing a lag, even in the Live Playback when both the camera and my phone are on the same network (both in the same room as the router).
Hope this gets fixed soon!

I just bought 2 Pan’s and am looking at getting some more V2’s but I’ve had this issue on both cams. It’s very noticeable when my dog barks. Easily a few seconds (which despite what Wyze May claim, is not acceptable as a sync issue).

I will collect the video from the SD cards and MAC addresses when I get home. Unsure what log your after.

The log of the cam you noticed the sync problem on (which will probably be all of them).

any more updates on this issue?

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Just purchased Wyze Cam 2 days ago. Set it up on Android LG22c and on iPad. The audio is significantly out of sync with the Android app, but not on the iPad.

Also, experienced a big lag in video from actual activity with Android app, but not with iPad. Reduced resolution to 360 on Android app, and lag was reduced. But iPad has no lag using HD! Using an Apple router, that, I think, gives preference to Apple devices.

Maybe this provides a clue to the problem? (I have heard that some Android users do not have the audio sync issue).

This issue is over a year old. Wyze folks: please provide an update on this issue

Bought Wyze v2 one week ago and found out the same issue right after… I can’t use the cam due to this issue as I can’t use the recorded videos when audio is out of sync.

Please Wyze, you have a good product but this issue is impacting customers’ experience very much and it has been over a year now.

Hope a fix coming out really soon…

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I am also experiencing ~5 second delays when Viewing Playback, and then Recording. Strange part is every time I try again it’s a little slower or a little faster it’s not quite synced up. Sometimes part of the audio is just completely missing which is weird.

Right now I’m looking at trying to find an iPhone app that will let me adjust the speed so I can have a usable video. I would upload example but it says I’m a new Forum user and I’m not allowed to show my Wyze problems…

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I got screwed over by this bug. A business truck hit my vehicle but because of the delay they said that the sound of the impact occurred right after the truck cleared my car.

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I don’t like to complain but this is an issue that should be fixed ASAP! I’ve dealt with it since I got my cameras and I just don’t understand how it can go unresolved.

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Add me to the list of people experiencing this issue. Has been in place ever since I bought my Wyzecams over a year ago! All 8 of them affected by a 2-3 second lag in audio (this occurs both when playing back video, or watching the live stream). Seems like the issue has been known and documented for awhile… will it ever be fixed?

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It is quite unbelievable that this issue has gone on for YEARS and the team appears unmotivated to fix such a fundamental issue with their product. I understand Wyze is a new company, but this is unacceptable for a product where the primary purpose is for the security of people’s families and property. I have 3 cameras and every one of them exhibit this issue during playback. It varies from a few seconds to many more. I don’t buy that the development team needs more diagnostic details when a defect has such a broad impact. The problem has to be with some of the core logic in the code (be it in the camera itself or the app) which must be extremely difficult to fix. But excuses don’t matter. We need a solution. I lost key audio from a segment of security video that was captured because of this. This is literally a matter of people’s safety.

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Sure, it has been almost a year and no improvement. Why do you ask people to provide info when you can test it yourself? It is not like if it is a random issue…ALL CAMS I BOUGHT HAVE THIS ISSUE!