Audio out of sync

wyze-cam
#18

I have this same issue. Hope it is something that can be fixed.

#19

I have this problem too. This camera has lots of issues. Think I’m going to send back!

1 Like
#20

Hello @WyzeGwendolyn,

I too have noticed the desynchronization of the the audio. However, on my cameras (all 5), it appears only when I “record” the video I replayed under “view playback” that I saved to my iPhone/iPad album where I noticed the un-synchronized audio when I play it on my device (iPhone or iPad). I have not pulled the micro SD card from the camera to view the files on my PC or Mac. So I cannot say if that desynchronization occurs on the saved files in the micro SD cards.

2 Likes
#21

Thanks for the info! If you ever have an opportunity to test that, please let me know how it goes. :slight_smile:

1 Like
#22

I have 6 cams, all purchased within the last month. 2 are pan cams. Every one of them has this issue where the audio and video are out of sync. I am trying these out at the house as a POC before potentially putting them in stores to monitor activity, but this would need to be rectified first. With mine, even the live stream is a little off, but the playback is horrible. A fix would really be great!

Thanks.

Greg

1 Like
#23

This has been a problem for several of us for some time now with no fix as of yet. They have asked us to jump through hoops ie:send a sample from each cam, send logs. Then we get an email asking how our interaction was fr so and so who emailed us back. Well the interaction was great, I got a form letter asking me to do something that you asked the last person who had the same problem do. How bout asking me if the problem is fixed? Oh wait it isn’t fixed. How bout they take the people they hired to ensure good customer service and replace them with someone that fixes things… and before of Anubis you die hard Wyze supporters jump my [mod edit] again, how bout jump wyses [mod edit] so they fix this and other issues and I wouldn’t have to leave bad messages.

[Mod Edit: Post edited to follow community guidelines.]

1 Like
#24

@gjploudre, could you please check to see if the audio and video are out of sync when viewing the footage on a computer? And could you send me an example video of this?

@davidjaybush, it sounds like you were receiving the automated emails combined with people not checking previous tickets. I’ll talk to the team about this and we apologize for the frustration.

#25

This appears to be a universal and critical problem. I’m not sure why the response is always that these are isolated incidents.
@WyzeGwendolyn can you confirm that you have not experienced this issue?
Thx

1 Like
#26

My Wyze Cam audio is within the expected few seconds of being out of sync. I personally haven’t experienced the longer delays that it sounds like other people are experiencing so I need to collect data for the dev side to be helpful here.

#27

Hi Gwendolyn. Thanks for the reply.
I don’t see why a few seconds delay should be expected or acceptable. Milliseconds maybe.
Are there plans to fix this?
I love my Wyze cam, but this is a crucial part of the experience and a major inconvenience.

4 Likes
#28

A few seconds is absurd in my opinion. Ideally it would be 5-15ms plus or minus of each other, worst case like 25ms±.

I have been delaying buying more due to this fact.

2 Likes
#29

I am also having the same issue since I purchased the cam. Thought it would have been fixed by now,

#30

Fix audio delay in VLC

#31

Wait a second, are you saying the audio is out of sync by a sec or two and that it falls within what is expected?

2 Likes
#32

I will give this feedback to the team. Yes, the delay being within a couple seconds is expected since the tracks are recorded separately. I haven’t heard plans to address this at this point so I’ll check in with the team about it.

#33

Looks like this is something we’re looking into! Sorry, folks. I gave you out of date information and I apologize. I’m going to get one of our tech side people in here. :slight_smile:

#34

Considering audio delay measured in “seconds” acceptable is evidence of a troublesome detachment from reality and a departure from empathetic design. I think all of us here are bemused at the thought that this was actually deemed a “normal” thing that no one would care about or notice.

Im happy that this issue is starting to gain the spotlight at Wyze, but the fact that this was approached with such a cavalier admission of being the status quo concerns me for how other areas of product development and support are handled, namely user privacy and information security.

1 Like
#35

I apologize and I appreciate you calling me out for this. It was not my intention to be cavalier and I will look out for that in future posting. Do you have questions about privacy and security?

1 Like
#36

Hello, this is Arthur, TPM from Wyze.

I am working on improving audio quality of V2 and Pan Cam. If your device run into any of the following issues:

  • Audio not in sync with Video, in Live View or Recordings
  • Two way communication (Speaking) not clear.
  • Poor audio quality or burst or no sound, in Live View or Recordings
  • Or any other audio related issues

Please send the device Mac address and a brief description of the issue to: hzuo@wyze.com.
Mac address could be found under camera settings -> Device Info.

Thank you,
Arthur.

5 Likes
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#37

Hey Gwendolyn, your response is very appreciated. No questions about privacy and security at this time, but it goes without saying that any information these cameras store on the cloud could be easily compromised should the Wyze security team fail to remain vigilant. I’m super happy with the quality (not withstanding the topic at hand) and value of the V2’s I’ve purchased so far and intend to buy more, but since these cameras are so inexpensive, that can only mean Wyze is operating on slim profit margins, which can mean an underfunded security team. Again, thank you for being active on these forums, and don’t forget a lot of the heat here is fueled by passion for these products and a will for them to succeed.

2 Likes