Audio issues

#1

New to WYZE…having issues receiving audio…family can hear me ok, but I cannot hear them…what am I doing wrong?

#2

On the camera side, or the app side?

#3

When I am viewing via the app…I can see my wife, push to talk to her, but do not hear her…thx

#4

I hear a scratchy noise…no voice or other sound.They can hear me ok, but broken up

#5

The sound icon should be green with waves coming out, not gray with an x next to it.

#6

It is…all I hear is a staticy scratchy noise…no audio…my other cam works ok

#7

Kind of sounds like the microphone in the camera is either defective or not even connected. You might need to return that camera. You should file a support request.