This has happened a couple of times. We go on travel and the house is unoccupied for a week. The Android app has access to my Wyze devices the whole time. Upon returning home, Google Home Assistant has lost its connection (just to Wyze) and a re-linking fixes it. Is Wyze rotating/expiring API tokens? If so, awesome and thanks for prioritizing security. Bonus if I can set the TTL to suit my needs. If not, obviously not a big deal.
Ping. Any comments from the Wyze folks?
Hi @K-Dog. Wyze support and the devs do not monitor this forum. I would recommend submitting a support request.
Keep in mind that this forum is primarily a user to user community. If you don’t get a helpful reply here, please file a Support Request. You can also submit a request from within the Wyze app by going to Account > Help & Feedback > Submit a Log. This method will allow you to send an app log for diagnosis as well as report your issue. (Note that if you are using a beta version of the app, the log will be sent to the dev team rather than Wyze Support and will not generate a support request.)
For me, this is a really big deal. I’m always having to unlink and re-link the Wyze stuff. It’s the main reason I am phasing out all my Wyze products and implementing just SmartThings devices
Thanks, @michaelreiser. It doesn’t bother me that much. I’m just hoping that’s the “issue” whereupon I will immediately submit a feature request to make the TTL adjustable. I’ve submitted a support ticket (thanks @DreadPirateRush) and will post here when I get a response.
Y’all stay safe!