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Last week I told you about the unfortunate delay in shipping your Wyze Cam v2 pre-order. Today I’d like to give you an update.
As mentioned in my previous email, we found small dust particles on the camera’s CMOS sensor for some of the units inspected. We immediately took action to improve the environmental cleanliness for the new production, and added 3 extra quality assurance steps in the manufacturing process.
This resulted in production capacity reduction in the short term because we want to make sure our quality standards are met every step of the way. We’ll ramp up production moving forward while maintaining the high quality standards. This may take some time.
I’m optimistic that we can start shipping your orders in the next few weeks and I’ll keep you posted on the production and shipping status. Stay tuned for another update email next week from me for a better shipping timeline estimate. Thank you for your patience.
Founder & CEO, Wyze Labs
© 2018 Wyze Labs, Inc.
4030 Lake Washington Blvd NE, Suite 200
Kirkland, WA 98033
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Wyze Labs, Inc. · 4030 Lake Washington Blvd NE Ste 200 · Kirkland, WA 98033-7870 · USA