Android cloud notifications non-existent

Cameras
1

Cam v2 firmware 4.9.4.169 Android 8.1.0 on nexus 5x
The app comes up but never records an event.
Using usb debugging of my phone I did a logcat as the app started up.
Below is a partial list of errors shown by grep -i ‘wyz|hualai’ of the logcat output:

10-01 08:52:27.790 3158 5734 I ActivityManager: START u0 {act=android.intent.action.MAIN cat=[android.intent.category.LAUNCHER] flg=0x10200000 cmp=com.hualai/.home.StartActivity (has extras)} from uid 10031
10-01 08:52:27.945 3158 3765 I ActivityManager: Start proc 13902:com.hualai/u0a136 for activity com.hualai/.home.StartActivity
10-01 08:52:28.264 13902 13937 I FA : adb shell setprop debug.firebase.analytics.app com.hualai
10-01 08:52:28.429 13902 13902 I WyzeCloudPlatform: header参数：{Signature=c960c18fe0c3a64047737498d5c45b29, WyzeSdkVersion=1.2.3, WyzeSdkType=100}
10-01 08:52:28.434 13902 13902 W System.err: java.lang.ClassNotFoundException: com.wyze.discover
10-01 08:52:28.436 13902 13902 W System.err: at com.wyze.platformkit.base.WpkBaseApplication.initPlugin(WpkBaseApplication.java:207)
10-01 08:52:28.436 13902 13902 W System.err: at com.wyze.platformkit.base.WpkBaseApplication.onCreate(WpkBaseApplication.java:123)
10-01 08:52:28.436 13902 13902 W System.err: at com.hualai.home.application.CommonApplication.onCreate(CommonApplication.java:22)
10-01 08:52:28.436 13902 13902 W System.err: at com.hualai.home.application.SHApplication.onCreate(SHApplication.java:385)
10-01 08:52:28.436 13902 13902 W System.err: Caused by: java.lang.ClassNotFoundException: Didn’t find class “com.wyze.discover” on path: DexPathList[[zip file “/data/app/com.hualai-VZ2kM6pC49jsLqL8KsX2Qg==/base.apk”],nativeLibraryDirectories=[/data/app/com.hualai-VZ2kM6pC49jsLqL8KsX2Qg==/lib/arm64, /data/app/com.hualai-VZ2kM6pC49jsLqL8KsX2Qg==/base.apk!/lib/arm64-v8a, /system/lib64, /vendor/lib64]]
10-01 08:52:28.437 13902 13902 W System.err: java.lang.ClassNotFoundException: com.wyze.event
10-01 08:52:28.437 13902 13902 W System.err: at com.wyze.platformkit.base.WpkBaseApplication.initPlugin(WpkBaseApplication.java:207)
10-01 08:52:28.437 13902 13902 W System.err: at com.wyze.platformkit.base.WpkBaseApplication.onCreate(WpkBaseApplication.java:123)
10-01 08:52:28.437 13902 13902 W System.err: at com.hualai.home.application.CommonApplication.onCreate(CommonApplication.java:22)
10-01 08:52:28.437 13902 13902 W System.err: at com.hualai.home.application.SHApplication.onCreate(SHApplication.java:385)
10-01 08:52:28.437 13902 13902 W System.err: Caused by: java.lang.ClassNotFoundException: Didn’t find class “com.wyze.event” on path: DexPathList[[zip file “/data/app/com.hualai-VZ2kM6pC49jsLqL8KsX2Qg==/base.apk”],nativeLibraryDirectories=[/data/app/com.hualai-VZ2kM6pC49jsLqL8KsX2Qg==/lib/arm64, /data/app/com.hualai-VZ2kM6pC49jsLqL8KsX2Qg==/base.apk!/lib/arm64-v8a, /system/lib64, /vendor/lib64]]
10-01 08:52:28.437 13902 13902 W System.err: java.lang.ClassNotFoundException: com.wyze.shop
10-01 08:52:28.438 13902 13902 W System.err: at com.wyze.platformkit.base.WpkBaseApplication.initPlugin(WpkBaseApplication.java:207)
10-01 08:52:28.438 13902 13902 W System.err: at com.wyze.platformkit.base.WpkBaseApplication.onCreate(WpkBaseApplication.java:123)
10-01 08:52:28.438 13902 13902 W System.err: at com.hualai.home.application.CommonApplication.onCreate(CommonApplication.java:22)
10-01 08:52:28.438 13902 13902 W System.err: at com.hualai.home.application.SHApplication.onCreate(SHApplication.java:385)
10-01 08:52:28.438 13902 13902 W System.err: Caused by: java.lang.ClassNotFoundException: Didn’t find class “com.wyze.shop” on path: DexPathList[[zip file “/data/app/com.hualai-VZ2kM6pC49jsLqL8KsX2Qg==/base.apk”],nativeLibraryDirectories=[/data/app/com.hualai-VZ2kM6pC49jsLqL8KsX2Qg==/lib/arm64, /data/app/com.hualai-VZ2kM6pC49jsLqL8KsX2Qg==/base.apk!/lib/arm64-v8a, /system/lib64, /vendor/lib64]]
10-01 08:52:28.438 13902 13902 W System.err: java.lang.ClassNotFoundException: com.wyze.discover.common.WyzeDiscoverPluginCenter
10-01 08:52:28.438 13902 13902 W System.err: at com.wyze.platformkit.base.WpkBaseApplication.initPlugin(WpkBaseApplication.java:207)
10-01 08:52:28.438 13902 13902 W System.err: at com.wyze.platformkit.base.WpkBaseApplication.onCreate(WpkBaseApplication.java:123)
10-01 08:52:28.438 13902 13902 W System.err: at com.hualai.home.application.CommonApplication.onCreate(CommonApplication.java:22)
10-01 08:52:28.438 13902 13902 W System.err: at com.hualai.home.application.SHApplication.onCreate(SHApplication.java:385)

2

In essence that is a normal app startup for Android. If you want to see a truly impressive listing try a Ring Stick up Cam. Because there are so many versions of Android and Android devices a lot of any app startup routine will show errors as the device or app figures out it’s runtime environment.

If you are concerned or think these errors are not related to that then by all means open a support ticket here.

3 Likes
3

Thanks for the reply. I just provided a portion of the log. Since cloud events are not working “something” is wrong. I will do a support ticket. Thanks for that link as well.

4

You are welcome. I hope your issues get resolved quickly. The Wyze support folks are an excellent group of very responsive folks!

1 Like