Allow Canadians/Mexicans to buy direct from Wyze

There’s no way to know.
I’ve asked @WyzeGwendolyn directly if HD and Amazon purchases are now warrantied and never received a response. That leads me to believe the answer is no.

I just read a post yesterday from a US customer that said they wouldn’t warranty a V3 camera because he bought it from Amazon US. That still doesn’t mean it was purchased from an authorized seller, Amazon or Wyze.

Maybe i was a third party seller on amazon.

Good that the Wyze Canada site is finally up. Hoping for more products such as the doorbell and thermostat will be available soon.

@WyzeGwendolyn I was notified on Friday that my order had shipped (Fedex shipping label created). Today when I check the status, it says the shipment was cancelled. Can I get some help with my order? The support email address ( listed on the order page just gives a bounce back.

@dunn.david93 on the Canadian site, under Contact Contact Us – Wyze Canada Store you can see the support phone number in the first row (206) 339-9646,

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Here we go. Those are the biggest complaints I see on the forum with new product releases and preorders. Shipping issues and unresponsive customer support.

Try the toll free number. Not sure it’s set up for Canada though.

Phone: (206) 339-9646
Toll free: (844) 999-3226
Monday - Friday 5 am - 6 pm PT
Saturday 8 am - 4 pm PT

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How can you so that if it’s not available?

it happened over time. I can only assume that while it sits, the wheels react with the wood or the finish on the wood and chemically burn the floor. Wyze sent me a mat to use, which is whatever. I just want my floors fixed, but that is a very expensive thing to do.

I also wanted a scale too and to reserve a floodlight

Made my first order which arrived quick. One thing was almost got returned. I live in a semi-detached with letters in the address ex. 8A. Somehow the system dropped the A and the postman told me he was returning it if someone hadn’t been home. (he was a little grumpy).
Please make sure that your system allows for this as there are lots of areas here with the same numbering system. and NO its not Apt A the house number is 8A!!
Its not the first company/people that seems to think that house numbers are only numbers.

Now that Wyze has opened to Canada for orders, although most products are not seen on the website as there likely out of stock.

Has anyone figured out a way to order from within the app? When I go to the Wyze Store in the app it shows the US site and prices. Has there been any thought of updating the app so that users can pick Canada or USA in order to be directed to the correct store?

@WyzeGwendolyn looking forward to hearing from you concerning this. Hopefully it’s an easy implementation as it could be added to the Account Settings with a default to USA and your beloved Canadian users can choose Canada so that we can be directed to the CDN store and hopefully Canadian Home Monitoring in the future.


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