I emailed Wyze to ask about use outside USA. I trusted your answer. I’m not at all happy.
Because I don’t have access to the original email (I’m not an employee of Wyze), I can only speculate there was a miscommunication based on what you asked in the email. Here is the official support document on Alexa with the Wyze cameras. Please see the section that says, " Note: The Wyze skill for Alexa is currently only available in the USA and Canada."
Sorry, I didn’t join the community to be Mr Angry, but I am so disappointed.
I contacted Wyze. The reply was very clear “the devices do not have any operation issues when used outside of the U.S”. Is it me, or is that statement totally clear that they will work without issues? Alexa integration is a major selling feature of their operation. The Wyze shop clearly says “Works with Alexa”. Nowhere does it say USA only. I didn’t expect a major selling feature to have conditions hidden behind so many layers. I certainly didn’t expect the Wyze Wizard Lead to give me misleading answers. This is not a good advert for the company.
So I am going to continue to be very upset and disappointed with the service I have received.
So sad because I am normally such a nice guy that leaves positive reviews. It takes so little to make me happy.
We’re sorry. We understand why you’re disappointed and I’ll definitely be looking into how your conversation was handled. I’ll see about updating the language that the team uses for these questions. May I please have your support ticket number?
I can’t speak to the other companies and where their servers are. I don’t know how their infrastructure or code is different from ours. We’d like to get the Alexa skill to the UK later but we know this doesn’t help you right now. We apologize for frustrating you and giving you an incorrect answer when you tried to verify this.
@simon.white41 - In response to your suggestion of switching the Amazon account to US to enable the skill. When you switch the account back to UK does the skill still stick ? I’m actually in Canada but my entire amazon line up is linked to UK. I recently did the switch temporary to grab a few apps for my fire tv but would love to know if the skill sticks in the same manner
Sadly no. If you have any UK only skills, like BBC radio content you will lose them when switching to USA. You’ll also lose any audio book / kindle content as this is tied to the region. You’ll also lose any alarms and routines you may have setup. You’ll get them back when you switch back to UK but you’ll then lose the wyze skill gained from the USA setting. No notable workaround for this currently.
Any Chance to have the Alexa skill for Wyze cameras as well enabled outside the U.S., e.g. Germany? Thanks